Milestones for QFD Development - 1
      Year/Date                            Event
     1966          Japanese industry begins to formalize QFD concepts 
                   developed by Yoji Akao （（（（（（（and by late Shigeru Mizuno （
     1972          Yoji Akao introduces QFD quality tables at Kobe Shipyards 
     1978          Dr. Shigeru Mizuno and Dr. Yoji Akao publish Development 
                   of the Quality Function (Japanese book on QFD)
     November,     Akao and others introduce QFD at a U.S. workshop in 
     1983          Chicago, Illinois.  One of the attendants is Henry Klein of 
                   Black and Decker.
     March, 1984   Professor Makabe of Tokyo Institute of Technology explains 
                   QFD to Don Clausing (a Xerox employee then, learning 
                   Robust Design methods of Genichi Taguchi.  Don later joined 
                   faculty of MIT).
                                        
     Milestones for QFD Development - 2
       Year/Date                            Event
     March, 1984   Bob King (,the founder and executive director of GOAL/QPC, 
                   learned QFD from Henry Klein) begins offering a one-day 
                   course on QFD.
     1987          Bernie Avishai, associate editor of Harvard Business Review, 
                   asks Don Clausing to write an article on QFD.  Don invites 
                   John Hauser to co-author it.  It is published in May-June 1988. 
     1987          GOAL/QPC publishes the first full-length book on QFD in 
                   U.S.: Better Designs in Half the Time.
     1989 -        Sponsorship of QFD symposium at Novi, Michigan
     present
                                        
    Quality Function Development
    Quality Function Deployment （QFD（（（（（（
       （（is a method for structured planning and 
       development that enables a development team 
       to specify clearly the customer’s wants and 
       needs （（（（（（（, and then to evaluate each 
       proposed product or service capability 
       systematically in terms of its impact on 
       meeting those needs.
                              
    Meaning of QFD
    The Japanese characters for QFD are, 
       phonetically,
         Hinshitsu    quality; features; attributes; qualities
         Kino         function; mechanism
         Tenkai       deployment; diffusion; development;  
                   
                       evolution
                                 
     Basic QFD Process
      The QFD process involves constructing one or more 
        matrices (sometimes called “quality table （（（（” ).
          The first of these matrices is called the House of 
            Quality （（（（（HOQ（.
          Beyond the HOQ, QFD optionally involves constructing 
            additional matrices which further guide the detailed 
            decisions that must be made throughout the product or 
            service development process.