Why training & development?
      Key challenges for organizations:
      Compete
      Improve quality & customer service
      Cost reduction
      Enhance productivity
      Adaptation to technology
     Training           vs      Development
     Job related abilities,        Help person to grow 
       application driven and         and enhance future 
        help improve                  responsibilities and 
       performance on                 performance
       currently held job
     Immediately useful           
                                     Individual, job and  
                                     career enhancement
     Short term periodic 
                                    Long term ongoing 
        process
                                      process
      Steps in training process
     1.            2.           3.             4.                          6.
  Trainin       Ensure       Create         Select           5,        Ensure            7.
  g needs                    learning      training      Conduct       transfer      Evaluate 
                employ                                                     of   
                   ee                      method         training                    training
  assess-       readin       environ-         &                        training
    ment          ess          ment        material
       System model of training process
    Diagnosis       Development           Delivery           Evaluation
      Identify                                                 Develop
        needs                                                   criteria
                        Ensure  
                        learning  
       Derive         readiness &  
                      environment
     objectives
                        Develop  
                        material/                               Conduct  
                        models &             Conduct 
                         choose                                evaluation
                        methods               training
   1. Training needs assessment
   Determine required training
      New employees
      Current employees
   Organization Analysis
   Job/ Task Analysis
   Individual/ Person Analysis