173x Filetype PPTX File size 1.64 MB Source: www.ocw.upj.ac.id
Content • Introduction • Stages of Conflict Management • A case study on Maruti Suzuki Ltd • Conclusion 2 Introducti on Conflict management is the process in which the negative aspect needs to be limited and on other side positive aspects needs to be increased. 3 Aim of conflict management To enhance the group outcomes and their learning together with effectiveness in performance of organization. 4 Why Conflict Management ? Strengthens the bond among the employees Plays an important role in our personal lives. Finds an alternative to any problem and successful implementation of the idea It is always wise to prevent a fight at the first place rather than facing its negative consequences 5 Stages of Conflict Management 5 stages of conflict management are: Outcomes Behavior Intention Cognition and Personalizatio Potential n Opposition or Incompatibility . 6
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