331x Filetype PPTX File size 1.64 MB Source: www.ocw.upj.ac.id
Content
• Introduction
• Stages of Conflict Management
• A case study on Maruti Suzuki
Ltd
• Conclusion
2
Introducti
on
Conflict management is the process
in which the negative aspect needs
to be limited and on other side
positive aspects needs to be
increased.
3
Aim of conflict
management
To enhance the group outcomes and
their learning together with
effectiveness in performance of
organization.
4
Why Conflict
Management ?
Strengthens the bond among the
employees
Plays an important role in our personal lives.
Finds an alternative to any problem and successful
implementation of the idea
It is always wise to prevent a fight at the first place
rather than facing its negative consequences
5
Stages of Conflict
Management
5 stages of conflict
management are:
Outcomes
Behavior
Intention
Cognition and
Personalizatio
Potential n
Opposition or
Incompatibility
.
6
no reviews yet
Please Login to review.