Chapter Overview
                                  Chapter Overview
                                                  Slide 1 of 2
                                                  Slide 1 of 2
           • What is Six Sigma?
           • Organizing Six Sigma
           • DMAIC Overview
           • Define Phase
           • Measure Phase
           • Analyze Phase
           • Improve Phase
           • Control Phase
           Managing Quality: An Integrative Approach; 2nd Edition        © 2004 Prentice-Hall            Slide  14-2
           Managing Quality: An Integrative Approach; 2nd Edition        © 2004 Prentice-Hall            Slide  14-2
                                  Chapter Overview
                                  Chapter Overview
                                                  Slide 2 of 2
                                                  Slide 2 of 2
           • Taguchi Design of Experiments
           • Background of the Taguchi Method
           • The Taguchi Process
           • Design for Six Sigma
           • Lensing Six Sigma From A Contingency 
               Perspective
           Managing Quality: An Integrative Approach; 2nd Edition        © 2004 Prentice-Hall            Slide  14-3
           Managing Quality: An Integrative Approach; 2nd Edition        © 2004 Prentice-Hall            Slide  14-3
               Differences of Six Sigma from 
                Differences of Six Sigma from 
                           Traditional Continuous 
                           Traditional Continuous 
                                        Improvement
                                        Improvement
           • Six Sigma represents a well thought out packaging 
               of quality tools and philosophies in an honest 
               effort to provide rigor and repeatability to quality 
               improvement efforts.
           • Six Sigma is much more cost reduction-oriented 
               than traditional continuous improvement.
           • Six Sigma is organized around creating 
               champions, black belts, green belts, and in some 
               situations, yellow belts.
           Managing Quality: An Integrative Approach; 2nd Edition        © 2004 Prentice-Hall            Slide  14-4
           Managing Quality: An Integrative Approach; 2nd Edition        © 2004 Prentice-Hall            Slide  14-4
                               What Is Six Sigma? 
                               What Is Six Sigma? 
                                                  Slide 1 of 4
                                                  Slide 1 of 4
           • Sigma stands for the Greek symbol σ that 
               designates a standard deviation in statistics.
           • Six refers to the number of standard deviations 
               from a mean specifications should be.
           • Began at Motorola in 1982 as an effort to reduce 
               costs and improve quality.
           • It now involves planning, organization, training, 
               human resources planning, and pay-for-
               knowledge. It requires both organizational and 
               individual cooperation to achieve a goal.
           Managing Quality: An Integrative Approach; 2nd Edition        © 2004 Prentice-Hall            Slide  14-5
           Managing Quality: An Integrative Approach; 2nd Edition        © 2004 Prentice-Hall            Slide  14-5
                               What Is Six Sigma? 
                               What Is Six Sigma? 
                                                  Slide 2 of 4
                                                  Slide 2 of 4
                                           Six-Sigma Variation                                          Figure 14.4
                σ                                 σ               σ                                             σ
                       3-sigma                                                  6-sigma
                  producing some                                          producing almost
                   product out of                                         no product out of
                    specification                                            specification
           Managing Quality: An Integrative Approach; 2nd Edition        © 2004 Prentice-Hall            Slide  14-6
           Managing Quality: An Integrative Approach; 2nd Edition        © 2004 Prentice-Hall            Slide  14-6