Learning Outcomes
                   Learning Outcomes
     1. Describe criteria that can be used to 
          evaluate staff performance.
     2. Discuss different methods used to 
          evaluate performance.
     3. Describe problems to expect when 
          evaluating performance.
               Effective Leadership and Management in Nursing, Eighth Edition
               Eleanor J. Sullivan
                   Learning Outcomes
                   Learning Outcomes
     4. Explain how to use critical incidents to 
          improve annual evaluations.
     5. Explain how to conduct a performance 
          appraisal interview.
               Effective Leadership and Management in Nursing, Eighth Edition
               Eleanor J. Sullivan
 Criteria for Performance Evaluation
  Criteria for Performance Evaluation
     • The performance evaluation should:
         – Address different performance 
            dimensions
         – State specific criteria to be evaluated
         – Include the individual's goals for the 
            year based on the previous year's 
            evaluation
               Effective Leadership and Management in Nursing, Eighth Edition
               Eleanor J. Sullivan
            Results-Oriented Systems
            Results-Oriented Systems
     • Organizational focus on the bottom line
     • Objectives quantifiable, objective, 
        easily measured
     • Employees know in advance what is 
        expected
               Effective Leadership and Management in Nursing, Eighth Edition
               Eleanor J. Sullivan
        Results-Oriented Evaluations
         Results-Oriented Evaluations
     • Work objectives established at 
        beginning of evaluation period
         – Defined in concrete, quantifiable terms
         – Have specific time frame
     • Focus of appraisal is how well employee 
        has accomplished objectives
     • Being used more frequently in health 
        care, with emphasis on outcomes
               Effective Leadership and Management in Nursing, Eighth Edition
               Eleanor J. Sullivan