82x Filetype PPTX File size 1.03 MB Source: theolympiacompanies.com
Outline I. Sales II. Revenue Management III. Operations Sales Caring for the safety and wellbeing of our colleagues, guests clients and customers during the coronavirus (COVID-19) outbreak is a top priority. Cancellations – Before you accept a cancellation from a GROUP that claims they are unable to hold their meeting due to COVID-19, please talk to your Olympia Sales Person AND/OR your Olympia Revenue Manager. Relationships are important Sales If they are not traveling due to COVID-19 and want to cancel their group, here are our options 1. Rebook it for a future date and pay a cancellation fee per the contract. (post as an advance deposit to their future booking) 2. Pay the cancellation fee now and rebook later. This should be posted as a cancellation fee. If they rebook at a later date, then apply it as an advance deposit. 3. Rebook it now and no cancellation fee. 4. Let it go. This is our last option. And may come up for a variety of reasons. Please make sure we are all reviewing this before we let it go. Sales Steps to take for each requested cancellation Ask for the cancellation in writing. Submit the cancellation request to your OHM DOS and REV MGR with original contract details, include their expectations and your suggestion on how to handle this. Ask your client for less than 24 hours to review We, as a group, will make a good business decision Important Next Steps • Rebooking requires a new contract. • Rebook with in next 365 days of arrival date if possible • Hold their deposit or cancellation fee and apply to their next booking as an advance deposit. IT IS NOT REFUNDABLE. Sales If the hotel agrees to offer to rebook, hotels are advised to include language stating that if the group rebooks and holds the same event over the new event dates, the group gets a rebook credit (whatever you charged for the cancellation), this credit cannot be applied to a future cancellation or toward performance damages/fees, and the credit is retained by the hotel if the rebooked event doesn’t take place.
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