MODULE  11
    STEP 1: INTRODUCTION 
    AND ENGAGEMENT
                         Learn to greet and 
                         comfort a survivor to 
                         effectively build rapport.
                         Explain confidentiality 
    OBJECTIVES           and the exceptions to 
                         confidentiality. 
                         Guide survivors through 
                         the process of informed 
                         consent in a safe and 
                         empowering manner. 
      STEPS OF SURVIVOR-CENTERED CASE 
      MANAGEMENT
                                                                                                        Case Closure
                                                                                      Case Follow-
                                                                                      up
                                                                    Action Plan 
                                                                    Implementati
                                                  Case Action       on 
                                                  Planning
                                Assessment
              Introduction 
              and 
              Engagement 
    STEP 1: INTRODUCTION AND ENGAGEMENT
   PURPOSE: Develop rapport with a survivor and build a foundation for a healing relationship 
    
        Greet and comfort the survivor
        Begin building a relationship with the survivor
        Communicate in a warm and open way
        Get informed consent from the survivor to provide case 
          management services: 
           Explain case management process
           Explain confidentiality and exceptions
           Explain survivor’s rights
           Ask and answer questions
           Use consent form
                         Observe the two role 
                         plays on your own. Once 
                         the role plays are 
                         finished, get into small 
                         groups of no more than 5 
                         people and discuss what 
       ACTIVITY:         you liked and didn’t 
                         like about the 
      GREET AND          caseworker’s approach in 
       COMFORT           the role plays. Then, as a 
                         group, write down three 
                         things that you think 
                         caseworkers can 
                         do/say/show to create 
                         a comfortable space 
                         for clients.