Infrastruct
         Infrastruct     KM             Deployme        Evaluatio
                         KM             Deployme        Evaluatio
         ure 
         ure             Sistem         nt              n
                         Sistem         nt              n
         Evaluation
         Evaluation      Analysis, 
                         Analysis, 
                         System, 
                         System, 
                         and 
                         and 
                         Design
                         Design
                          Step 1: Analyzing existing infrastructure
                          Step 1: Analyzing existing infrastructure
                     Step 2: Aligning knowledge management and business strategy
                     Step 2: Aligning knowledge management and business strategy
              Step 3: Designing the knowledge management architecture and integrating existing infrastructure
              Step 3: Designing the knowledge management architecture and integrating existing infrastructure
                        Step 4: Auditing and analyzing existing knowledge
                        Step 4: Auditing and analyzing existing knowledge
                       Step 5: Designing the knowledge management team
                       Step 5: Designing the knowledge management team
                       Step 6: Creating the knowledge management blueprint
                       Step 6: Creating the knowledge management blueprint
                       Step 7: Developing the knowledge management system
                       Step 7: Developing the knowledge management system
                          Step 8: Deploying with RDI methodology
                          Step 8: Deploying with RDI methodology
                 Step 9: Change management, culture, reward structure design, and choice of the CKO
                 Step 9: Change management, culture, reward structure design, and choice of the CKO
             Step 10: Measuring results of knowledge management, devising ROI metrics, and system performance
             Step 10: Measuring results of knowledge management, devising ROI metrics, and system performance
    Phase 1: Infrastructure Evaluation
                          you gain an understanding of various 
                          you gain an understanding of various 
                          components that constitute the
                          components that constitute the
                          knowledge management strategy and 
       e                  knowledge management strategy and 
       r                  technology framework.
       u n                technology framework.
       t o  Step 1: Analyzing existing 
       c i
       u t     infrastructure
       r a
       t u
       s l  Step 2: Aligning knowledge 
       a a  management and business 
       r v      strategy
       f E
       n
       I
                          Knowledge drives strategy, and strategy drives 
                          Knowledge drives strategy, and strategy drives 
                          knowledge management.
                          knowledge management.
 Step 
        1. Understanding the role of your company's existing networks, intranet, and 
   1:    extranets in knowledge management. You will analyze, leverage, and build upon 
         data mining, data warehousing, project management, and decision support 
 Anal    system (DSS) tools that might already be in place.
        2. Understanding the knowledge management technology  framework and its 
 yzing   components.
        3. Considering the option of using knowledge servers for enterprise integration, 
 existi  and performing a preliminary analysis of business needs that match up with 
  ng     relevant knowledge server choices.
        4. Integrating existing intranets, extranets, and GroupWare into your knowledge 
 infra   management system.
        5. Understanding the limitations of implemented tools and identifying existing 
 struc   gaps in your company's existing technology infrastructure.
        6. Taking concrete steps to leverage and build upon existing infrastructural 
 ture    investments.
 Step  1. Shift your company from strategic programming to strategic planning.
      2. Move your systems design practices and business decisions away from the 
  2:   seemingly rigorous, fallacious notion of making predictions using extrapolations 
       from past data. 
 Aligni 3. Perform a knowledge-based SWOT (strengths, weaknesses, opportunities, and 
  ng   threats) analysis and create knowledge maps for your own company, your main 
       competitors, and your industry as a whole.
  KM  4. Analyze knowledge gaps and identify how knowledge management can fill those 
       gaps. 
 and  5. Determine whether a codification or personalization focus is better suited for 
       your company
 Busin 6. Balance exploitation, exploration, and just-in-time (JIT) and just-in-case (JIC) 
  ess  delivery supported by your KM system.
      7. Before you can design your knowledge management system, determine the 
 Strat right diagnostic questions to ask.
      8. Translate your strategy-KM link to KM system design characteristics. 
  egy 9. Mobilize initiatives to help you "sell" your KM project internally.