Human Resource Management & Development Policies and Procedures Manual 
           
                                                                
                                   
           HUMAN RESOURCE MANAGEMENT & DEVELOPMENT 
                      POLICIES AND PROCEDURES 
                              MANUAL 
                                   
          
          
          
          
          
          
                               MAY, 2021 
          
         OFFICE OF THE SERVICES COMMISSIONS 
         MAY 2021 
                      Human Resource Management & Development Policies and Procedures Manual 
          
              
              
              
              
              
              
                                INTRODUCTION 
              
              
              
                 It is well attested that for any Government to achieve its 
                 targets it must be undergirded by a robust and efficient 
                 Public/Civil Service. In recognition of this, the Office of the 
                 Services Commissions (OSC), has over the past sixty (60) 
                 years,  provided  support  to  the  development  of  human 
                 resources in the Central and Local Government Services 
                 through  appointments,  selection  for  training,  separation 
                 and ensuring that separation and disciplinary procedures 
                 are managed in accordance with established regulations 
                 and  practices.  Modernisation  of  the  Public  Service  is 
                 presently a priority focus, with emphasis on accountability, 
                 transparency, efficiency and improved customer service 
                 (Office  of  the  Services  Commissions  Citizen’s  Charter, 
                 2019).  In  the  event  that  any  discrepancies  exist,  the 
                 provisions within the Public Service Regulations, 1961 and 
                 the  Staff  Orders  for  the  Public  Service,  2004  takes 
                 precedence. 
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
         OFFICE OF THE SERVICES COMMISSIONS 
         MAY 2021 
                           Human Resource Management & Development Policies and Procedures Manual 
                      
                                       List of Acronyms 
                      
                 ACRONYM       MEANING 
                 CPO           Chief Personnel Officer 
                               Fairness, Respect, Accountability, Merit, Equity, Integrity and 
                 FRAME-IT      Transparency 
                 GoJ           Government of Jamaica 
                 HOD           Head of Department 
                 HR            Human Resource(s) 
                 HRMD          Human Resource Management and Development  
                 HRMDU         Human Resource Management and Development Unit 
                 HRP           Human Resource Plan 
                 OSC           Office of the Services Commissions 
                 PMAS          Performance Management and Appraisal System 
                 PSC           Public Service Commission 
                 PSRs          Public Service Regulations, 1961 
                 Staff Orders  Staff Orders for the Public Service, 2004 
                 TNA           Training Needs Analysis 
                      
                      
                      
                      
                      
                      
                      
                      
                      
                      
                      
                      
                      
                      
                      
           OFFICE OF THE SERVICES COMMISSIONS 
           MAY 2021 
                     Human Resource Management & Development Policies and Procedures Manual 
                  
                  
                             Table of Contents 
          
         Introduction ..................................................................................................................... 5 
         Purpose, Scope and Applicability of Manual ................................................................... 6 
         Human Resource Planning ............................................................................................. 6 
         Roles and Responsibilities .............................................................................................. 7 
         Human Resource Functions ............................................................................................ 7 
         Leave Management....................................................................................................... 11 
         Staff Welfare ................................................................................................................. 30 
         Discipline ....................................................................................................................... 31 
         Employee Relations ...................................................................................................... 31 
         Work Ethics ................................................................................................................... 34 
         Employee Records ........................................................................................................ 37 
         Separation ..................................................................................................................... 39 
         Policy Review, Monitoring and Evaluation ..................................................................... 41 
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
         OFFICE OF THE SERVICES COMMISSIONS 
         MAY 2021