Objectives
       Upon the completion of training, you will 
         be able to…
          • Identify the causes of conflict
          • Understand the benefits of conflict resolution
          • Identify the do’s and don’ts of conflict 
            resolution
          • List the steps in the conflict resolution process
               
                                      
      What is Conflict?
      Workplace conflict is 
        defined as two or 
        more people having 
        opposing views on 
        the same issue
              
                                  
      What Causes Conflict?
                                 Stress
                                 Difference in 
                                    background and 
                                    perspective
                                 Increased demand 
                                    on teamwork rather 
                                    than the individual
              
                                   
       Conflict
       Conflict does not always have to be negative.  
         When employees are able to challenge one 
         another’s ideas in a supportive environment, new 
         ideas are generated and fostered.  
       It is important to remember that conflict will 
         always exist between employees. Effective 
         supervisors have the skills to manage the conflict 
         process and turn disagreements into ideas.
               
                                     
        Examples of Healthy vs. Damaging Conflict
       Healthy Conflict            Damaging Conflict
          • Disagreements that         • Name Calling.
            are communicated in a      • Personal Attacks.
            supportive                 • Silent and Withdrawn, 
            environment that              afraid to speak up
            foster the generation 
            of new ideas or ways       • Cliques, gossip and 
            to problem solve.             rumors.
          • Tension that increases     • Lack of Mutual 
            awareness or sheds            Respect.
            light on a growing 
            workplace problem.