Basic Concepts in Appraisal 
      Performance appraisal
        Evaluating an employee’s current and/or past 
        performance relative to his or her performance 
        standards.
                       Why Performance 
                                   Appraisal?
            •   Appraisals affect the employer’s salary raise 
                and promotion decisions.
            •   Appraisals help in planning for correcting 
                deficiencies and reinforce things done correctly.
            •   Appraisals, in identifying employee strengths 
                and weaknesses, are useful for career planning.
            •   Appraisals play an integral role in the 
                employer’s performance management process.
                   How to Appraise 
                      Performance?
                  Performance appraisal always involves:
             1.  Setting work standard (e.g. producing 10 
                 contracts per week)
             2.  Assessing/appraising employees’ actual 
                 performance relative to standards 
             3.  Providing feedback to the employees on 
                 the performance 
       Defining Work Standards and Work Efforts
        2 Choices 
          Use generic criteria (e.g. quality of work, 
          teamwork, communication)
          Use a specific standard or duty (e.g. produce 10 
          new contracts per week, add 100 new customers 
          next year)
        SMART goals are:
          Specific: clearly state the desired results.
          Measurable: try to express the goals in numbers 
          Attainable/ Achievable: Assign challenging but doable goals.
          Relevant: Goals should be aligned with actual jobs.
          Timely: in reflecting deadlines and milestones.
               Assessing Performance 
                    Ask two basic questions-
              1. What to measure?
              -    Look into the standards 
              -    Example, quality of work, quantity of work, 
                   effectiveness teamwork, communication and know-
                   how
              2. How to measure?
              - Look into the appraisal methods