TERMINOLOGIES
                       *Fitness for use
                    •
                    Conformance to specification
                     •Delighting the customer
                      •
                      Towards zero defects
                      •Free from defects
                      •
                      Degree of excellence
         •
         Right fist time all the time                                                                                   
                                                                                                                                     
                                                                         
    Quality Inspection State (QI)
  Inspection is:-
  • Conformity evaluation by observation and 
   judgment accompanied as appropriate by 
   measurement, testing or gauging (3..8.2)
  • After-the-event screening process
  • Application point within the process 
  • Thirty party inspection or operator sell inspection
  • Decision scrap, rework, medication, concession
  • No prevention content-does not provide any 
   basis for process improvement
          Outline
  • Definition of quality and other related 
   terms
  • Historical development of quality 
   management
  • Functions affecting quality
  • Achieving quality assurance
   Historical Development of QM
  The development of quality annulment can 
   be defined in four stages:
  1) Quality inspection stage (QI)-1920s
  2) Quality control stage (QC) - 1950s;
  3) Quality assurance stage (QA) - 1970s;
  4) Total quality management (QM) stage
          Quality Assurance Stage (QA)
       Quality Assurance is:-
       •   Part of quality management focused on providing confidence that 
           quality requirements will be fulfilled (3.1.11)
       •   Issues of progression from QC to QA
       -Change n emphasis from production to process
       •   Third level of quality development
       -Represents a shift from detection to prevention
       -Planed and systematic actions defined
       •   Existence of motive quality system –ISO 9000
       •   Gender use of QM tools – SPC, QFD, FMEA
       •   Quality performance and costs
       •   Major customer approval