Diploma 
                                     in 
                          Business Administration 
           
                                Study Manual 
                  Human Resource Management 
                          The Association of Business Executives 
             William House • 14 Worple Road • Wimbledon • London • SW19 4DD • United Kingdom 
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                                  ABE Diploma in Business Administration 
                                                       Study Manual 
                                      Human Resource Management 
                                                         Contents 
                   Study                                       Title Page
                    Unit 
                        
                       Syllabus                                                                                i
                        
                     1      Management and Leadership                                                         1
                               What is Management?                                                            2
                               Leadership in the Context of Management                                       11
                       Action-Centred Leadership                                                             14
                       Leadership Styles                                                                     17
                               Contingency Theories of Leadership                                            20
                        
                     2      Management Accountability and Responsibility                                     25
                               The Breadth of Accountability                                                 26
                               Management and Social Responsibility                                          32
                       Equal Opportunities                                                                   36
                               The Ethics of Managers                                                        44
                        
                     3      Management and the Changing Organisation                                         51
                       Organisational Culture                                                                53
                               The Learning Organisation                                                     58
                               The Culture of Quality                                                        60
                               The Culture of Enterprise                                                     62
                               Business Process Re-Engineering                                               63
                               The Impact of Globalisation                                                   66
                               Current Trends in Organisations                                               69
                        
                     4      Management and Motivation                                                        77
                               What is Motivation?                                                           78
                       People at Work                                                                        78
                               Needs Theories of Motivation                                                  85
                               Models of Behaviour and Motivation                                            89
                               Process Theories of Motivation                                                92
                               Excellence Theory and Motivation                                              95
                        
                        
                        
                        
                    
                        5       Organising and Motivating                                                                   97
                          Delegation                                                                                        99
                          Empowerment                                                                                      105
                          Centralisation/Decentralisation                                                                  110
                                   Gaining Commitment to Organisational Objectives                                         116
                          Jobs                                                                                             120
                          Rewards                                                                                          125
                           
                        6 Management Control                                                                               133
                                   The Basic Elements of the Control Process                                               135
                          Setting Standards                                                                                136
                                   Measuring and Comparing Performance                                                     138
                                   Tackling Deviations from Standard                                                       140
                          Control Systems                                                                                  144
                                   Human Behaviour and Control Systems                                                     147
                          Performance Management                                                                           150
                                   Disciplinary and Grievance Procedures                                                   153
                           
                        7       Managing and Enhancing Performance                                                         159
                          Performance Appraisal Systems                                                                    161
                          The Appraisal Process                                                                            165
                                   Management by Objectives                                                                170
                                   The Manager as Facilitator                                                              176
                          Coaching                                                                                         179
                          Counselling                                                                                      181
                          Mentoring                                                                                        183
                                   Dealing with Problem Performers                                                         184
                           
                        8       Human Resource Planning                                                                    187
                                   What is Human Resource Planning?                                                        188
                                   The Process of Human Resource Planning                                                  189
                                   Trends in Employment                                                                    195
                                   Changing Patterns of Work                                                               198
                           
                        9       Recruitment and Selection                                                                  205
                                   The Recruitment and Selection Process                                                   206
                          Defining the Vacancy                                                                             207
                                   Casting the Net                                                                         215
                          Selection Procedures                                                                             220
                          Employee Induction                                                                               229
                           
                       10 Employee Development                                                                             233
                                   Organisations, Individuals and Development                                              234
                                   Identifying Training and Development Needs                                              239
                                   The Learning Process                                                                    241
                          Training Methods                                                                                 248