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Sheet 1: 19770-1 2017 to ITAM Accelerate
From ISO/IEC 19770-1:2017 Information Technology - IT Asset Management - Part 1: IT Asset Management Systems - Requirements | To ITAM Accelerate Process Kit | |||||||
Requirement Area | Requirement | Sub-Requirement | Level I area name | Level 2 area name | Level 3 area name | Section # reference | Caption | |
4 Context of the organization | 4.1 Understanding the organization and its context | N/A | Corporate Governance Process | Foundation | ||||
4.2 Understanding the needs and expectations of stakeholders | N/A | Corporate Governance Process | Foundation | |||||
4.3 Determining the scope of IT asset management system | N/A | Corporate Governance Process | Foundation | |||||
N/A | Create & Maintain a SAM Plan Process | Foundation | ||||||
N/A | Maintain a Supported Software Catalogue Process | Foundation | ||||||
4.4 IT asset management system | N/A | Corporate Governance Process | Foundation | |||||
5 Leadership | 5.1 Leadership and commitment | N/A | Corporate Governance Process | Foundation | ||||
5.2 Policy | N/A | Corporate Governance Process | Foundation | |||||
5.3 Organizational roles, responsibilities and authorities | N/A | Create & Maintain a SAM Plan Process | & Supporting RACI Chart | Foundation | ||||
6 Planning | 6.1 Actions to address risks and opportunities for the IT asset management system | 6.1.1 General | Corporate Governance Process | Foundation | ||||
Create & Maintain a SAM Plan Process | Foundation | |||||||
Risk Management Process | Advanced | |||||||
Stock Management Process | HAM | |||||||
Lost & Stolen Devices Process | HAM | |||||||
6.1.2 IT asset risk assessment | Create & Maintain a SAM Plan Process | Foundation | ||||||
Risk Management Process | Advanced | |||||||
6.1.3 IT asset risk treatment | Corporate Governance Process | Foundation | ||||||
6.2 IT asset management objectives and planning to achieve them | 6.2.1 IT asset management operation process specification | Create & Maintain a SAM Plan Process | Foundation | |||||
6.2.2 IT asset management objectives for operation processes | Create & Maintain a SAM Plan Process | Foundation | ||||||
6.2.3 Overall IT asset management objectives | Corporate Governance Process | Foundation | ||||||
Create & Maintain a SAM Plan Process | Foundation | |||||||
6.2.4 Planning to achieve IT asset management objectives | Corporate Governance Process | Foundation | ||||||
7 Support | 7.1 Resources | N/A | Corporate Governance Process | Foundation | ||||
N/A | SAM Competence & Training Process | Advanced | ||||||
N/A | SAM Tooling Requirements & Verification Process | Advanced | ||||||
N/A | SAM Supplier Management Process | Advanced | ||||||
N/A | SAM Awareness & Communication Process | Advanced | ||||||
7.2 Competence | N/A | SAM Competence & Training Process | Advanced | |||||
N/A | SAM Awareness & Communication Process | Advanced | ||||||
7.3 Awareness | N/A | SAM Awareness & Communication Process | Advanced | |||||
7.4 Communication | N/A | SAM Competence & Training Process | Advanced | |||||
N/A | SAM Awareness & Communication Process | Advanced | ||||||
7.5 Information requirements | N/A | Information Management Plan Process | Advanced | |||||
7.6 Documented information | 7.6.1 General | Document Creation & Management Process | Advanced | |||||
7.6.2 Traceability of ownership and responsibility | Document Creation & Management Process | Advanced | ||||||
7.6.3 Audit trails of authorizations and execution of authorizations | Document Creation & Management Process | Advanced | ||||||
7.6.4 Creating and updating | Document Creation & Management Process | Advanced | ||||||
7.6.5 Control of documented information | Document Creation & Management Process | Advanced | ||||||
8 Operation | 8.1 Operational planning and control | N/A | Create & Maintain a SAM Plan Process | Foundation | ||||
N/A | SAM QA Process | Advanced | ||||||
8.2 Management of change | N/A | Create & Maintain a SAM Plan Process | Foundation | |||||
N/A | SAM QA Process | Advanced | ||||||
N/A | Orphan Data Process | Foundation | ||||||
N/A | Software Asset Data Verification Process | Foundation | ||||||
N/A | Joiners, Movers and Leavers Process (H) | HAM | ||||||
8.3 Core data management | N/A | Software Asset Data Verification Process | Foundation | |||||
N/A | Corporate Governance Process | Foundation | ||||||
N/A | SAM QA Process | Advanced | ||||||
N/A | Hardware Asset Purchase Process | HAM | ||||||
N/A | Hardware Asset Deployment Process | HAM | ||||||
N/A | Stock Management Process | HAM | ||||||
N/A | Loan Equipment Process | HAM | ||||||
N/A | Hardware Support & Maintenance Process | HAM | ||||||
N/A | Hardware Asset Repair Process | HAM | ||||||
N/A | Lost & Stolen Devices Process | HAM | ||||||
N/A | Hardware Asset Disposal Process | HAM | ||||||
N/A | Hardware Asset Verification Process | HAM | ||||||
N/A | Physical audit process | HAM | ||||||
N/A | Hardware Asset Refresh Process | HAM | ||||||
N/A | Entitlement Importation Process | Foundation | ||||||
N/A | Inventory Importation Process | Foundation | ||||||
N/A | Vendor Onboarding Process | Advanced | ||||||
N/A | Software Approvals Process | Advanced | ||||||
N/A | Software Packaging Process | Foundation | ||||||
N/A | Software Rationalisation Process | Advanced | ||||||
N/A | Software Removal Process | Foundation | ||||||
8.4 License management | N/A | Software Request Process | Foundation | |||||
N/A | Software Procurement Process | Foundation | ||||||
N/A | Software Deployment Process | Foundation | ||||||
N/A | Licence Compliance - Audit & Validation Process | Advanced | ||||||
N/A | Licence Pool Management Process | Foundation | ||||||
N/A | Software Recycling & Licence Optimisation Process | Foundation | ||||||
8.5 Security management | N/A | Information Management Plan Process | Advanced | |||||
N/A | Joiners, Movers and Leavers Process | Foundation | ||||||
N/A | Joiners, Movers and Leavers Process (H) | HAM | ||||||
N/A | Lost & Stolen Devices Process | HAM | ||||||
N/A | Stock Management Process | HAM | ||||||
N/A | Hardware Asset Disposal Process | HAM | ||||||
N/A | Hardware Asset Verification Process | HAM | ||||||
N/A | Physical audit process | HAM | ||||||
N/A | Hardware Asset Purchase Process | HAM | ||||||
N/A | Hardware Asset Deployment Process | HAM | ||||||
N/A | Stock Management Process | HAM | ||||||
N/A | Loan Equipment Process | HAM | ||||||
N/A | Hardware Support & Maintenance Process | HAM | ||||||
N/A | Hardware Asset Repair Process | HAM | ||||||
N/A | Lost & Stolen Devices Process | HAM | ||||||
N/A | Hardware Asset Disposal Process | HAM | ||||||
N/A | Hardware Asset Verification Process | HAM | ||||||
N/A | Hardware Asset Refresh Process | HAM | ||||||
8.7 Outsourcing and services | N/A | Create & Maintain a SAM Plan Process | Foundation | |||||
N/A | SAM Supplier Management Process | Advanced | ||||||
N/A | Invitation to Tender | Advanced | ||||||
N/A | Contract Review Process | Advanced | ||||||
N/A | Contract Termination Process | Advanced | ||||||
N/A | Hardware Support & Maintenance Process | HAM | ||||||
N/A | Hardware Asset Repair Process | HAM | ||||||
8.8 Mixed responsibilities between the organization and its personnel | N/A | Risk Management Process | & Supporting RACI Chart | Advanced | ||||
N/A | Corporate Governance Process | Foundation | ||||||
9 Performance evaluation | 9.1 Monitoring, measurement, analysis and evaluation | N/A | Software Asset Data Verification Process | Foundation | ||||
N/A | SAM QA Process | Advanced | ||||||
N/A | Orphan Data Process | Foundation | ||||||
N/A | Reporting Process | Foundation | ||||||
N/A | SAM Competence & Training Process | Advanced | ||||||
N/A | Hardware Asset Verification Process | HAM | ||||||
N/A | Physical audit process | HAM | ||||||
N/A | SAM Supplier Management Process | HAM | ||||||
N/A | Licence Compliance - Audit & Validation Process | Foundation | ||||||
N/A | Vendor Onboarding Process | Advanced | ||||||
N/A | Financial Management Process | Advanced | ||||||
N/A | SAM Tooling Requirements & Verification Process | Advanced | ||||||
N/A | SAM Awareness & Communication Process | Advanced | ||||||
9.2 Internal audit | 9.2.1 General | SAM QA Process | Advanced | |||||
Software Asset Data Verification Process | Foundation | |||||||
9.2.2 Audit requirements | Create & Maintain a SAM Plan Process | Foundation | ||||||
SAM QA Process | Advanced | |||||||
9.3 Management review | N/A | Corporate Governance Process | Foundation | |||||
10 Preventative action | 10.1 Nonconformity and corrective action | N/A | SAM QA Process | Advanced | ||||
N/A | Orphan Data Process | Foundation | ||||||
10.2 Preventative action | N/A | Software Asset Data Verification Process | Foundation | |||||
N/A | Reporting Process | Foundation | ||||||
N/A | SAM Competence & Training Process | Advanced | ||||||
N/A | SAM Tooling Requirements & Verification Process | Advanced | ||||||
N/A | SAM Awareness & Communication Process | Advanced | ||||||
10.3 Continual improvement | N/A | Corporate Governance Process | Foundation | |||||
N/A | SAM QA Process | Advanced |
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