TUGAS
                     LETTER FORM
                  TUGAS BAHASA INGGRIS BISNIS 2
                 AHMAD LISCA ABDILLAH ARDIWINATA
                          4EA21
                        NPM:10210395
                     S1 Management Ekonomi
                      Universitas Gunadarma
                          2014
       CONTOH APOLOGY LETTER
       November 26th, 2014
       Sherina Munaf
       Merdeka Street, Bandung
       Indonesia, 40135
       Dear Ms. Munaf,
       It is with great concern that I address an incident you experienced with
       our customer service department. After hearing of this issue, I would like
       to make an apology on behalf of our company. We are taking all the
       necessary steps to make sure that this type of problem does not happen
       again.
       It   is   our   policy   to   refund   or   return   any   products   that   you   are   not
       completely satisfied with. I regret that this was not made clear to you
       when you called our customer service department.
       Our company values all of our customers and any feedback that is
       provided. Please feel free to contact me personally to discuss any
       concerns that you may have in the future. We look forward to continuing
       our relationship with you and hope that we can serve you once again.
       Sincerely,
       Ahmad Lisca
       Head Manager
        1. Contoh Business Letter (Block Format)
          2956 Senayan
          Jakarta , 17112
          October 02, February 2014 
          Ms. Jamilah 
          Accounts Payable
          iBox Store
          765 Plaza Semanggi, 17111 
          Dear Ms. Jamilah:
          It has  come to my attention that your company, iBox Store has been late with paying their 
          invoices for the past three months.
          In order to encourage our customers to pay for their invoices before the due date, we have 
          implemented a discount model where we'll give you 2% off your invoice if you pay us 
          within 10 days of receiving the invoice.
          I hope that everything is going well for you and your company. You are one of our biggest 
          customers, and we appreciate your business. If you have any questions, feel free to contact  
          me at (555) 555-5555.
          Sincerely, 
          Signature 
          Ahmad Lisca
          Accounts Receivable
        2. Contoh Business Letter (Modified Block Format)
          2956 Senayan
          Jakarta , 17112
          October 02, February 2014 
          Ms. Jamilah
          Accounts Payable
          iBox Store
          765 Plaza Semanggi, 17111 
          Dear Ms. Jamilah:
          It has come to my attention that your company, iBox Store has been late with paying their 
          invoices for the past three months.
          In order to encourage our customers to pay for their invoices before the due date, we have 
          implemented a discount model where we'll give you 2% off your invoice if you pay us 
          within 10 days of receiving the invoice.
          I hope that everything is going well for you and your company. You are one of our biggest 
          customers, and we appreciate your business. If you have any questions, feel free to contact
          me at (555) 555-5555. 
          Sincerely,
          Signature
          Bob Powers
           
          Accounts Receivable