Filetype Excel XLSX | Posted on 05 Jul 2022 | 3 years ago
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241x Filetype XLSX File size 0.11 MB Source: docs.bmc.com
Sheet 1: Home
| Remedy ITSM installation spreadsheet |
| The tabs in this file list the entries for each installer. BMC recommends that you complete the worksheet before starting and install or upgrade. |
| BMC AR System Server (SQL Server) |
| BMC AR System Server (Oracle) |
| BMC Remedy Mid Tier |
| BMC Remedy Smart Reporting |
| AR Clients (installs Dev Studio, Data Import, and Atrium Integrator Spoon) |
| BMC Atrium Core (CMDB) |
| BMC Atrium Core Web Registry Components |
| Atrium Integrator |
| BMC Remedy IT Service Management (ITSM) |
| BMC Service Request Management (SRM) |
| BMC Service Level Management (SLM) |
| BMC Service Level Management Collector (SLM Collector) |
| SLM Collection Point |
| BMC Service Management Process Model (SMPM) |
| Field in installer | Default value displayed on Windows | Default value displayed on Linux/UNIX | Your value | Comments |
| Products Selection | ||||
| Installation Options | Install (for new installations) or Upgrade (for existing installations) | Install (for new installations) or Upgrade (for existing installations) | Select Upgrade or Install. | |
| Installation Directory | C:\Program Files\BMC Software\ARSystem | /opt/bmc/ARSystem | You can select a different directory. Indicates amount of free space in MB on the current drive. | |
| Products | All products selected | All products selected | Select AR System Servers, AR System Mid-Tier, or AR System Clients (Windows only, not available for Linux or UNIX). For upgrades, you can add new languages. | |
| AR System Portmapper and TCP Port Information | ||||
| Java Plug-in Server TCP Port Number | 9999 | 9999 | Select a unique port number that is not used by any other program. This port number must be greater than 1024. | |
| Register with the Portmapper | Yes | Yes | ||
| AR System Server TCP Port Number | Internally treated as 0, registered with portmapper. | |||
| AR System Server Plug-in TCP Port Number | Internally treated as 0, registered with portmapper. | |||
| AR System Server Database Platform Information | Selected by default and cannot be disabled. | |||
| Select database. | Oracle and Microsoft SQL | |||
| AR System Server User and Database Information | ||||
| AR Server Information | ||||
| AR System Server Admin Name | Entered by default for upgrade | Entered by default for upgrade | Enter name of AR System Administrator. | |
| AR System Server Admin Password | none | none | Enter your password now. | |
| Confirm Password | none | none | Confirm password if you created one. | |
| AR System Server TCP Port | This field is optional. Displays the BMC Remedy AR System Server TCP Port Number you entered in the BMC Remedy AR System Portmapper and TCP Port Information panel. |
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| AR System Server name alias | Entered by default | Entered by default | Entered by default. Must be registered in the DNS server. |
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| Host Name or IP address (of physical system) | Entered by default | Entered by default | Entered by default. With fully-qualified domain name. |
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| AR Server Database Information | ||||
| Unicode Character Strings | When installing BMC AR System Server, synchronize your databases so that their character sets and UNICODE settings are properly aligned with their AR System settings. You should run UNICODE to UNICODE or NON-UNICODE to NON-UNICODE. | |||
| Host name or IP address (of database server) | Must enter host name or IP address of the database server. The computer from which you are installing must be able to ping the name or address you provide. (The server host name does not need to be a fully qualified host name. The short name of the server is recommended. If you use an IP address and it changes later, you might encounter connection issues.) Additionally, make sure that your database server and BMC Remedy AR System server host are registered to the Domain Name Server (DNS). | |||
| AR System Server DB port | 1433 | 1433 | ||
| AR System Server DB Instance Name | Your DBA might have created and named this instance. | |||
| AR System Server DB Name | ARSystem | ARSystem | You cannot modify this value. | |
| Authentication | SQL Server Authentication | SQL Server Authentication selected by default. If you use Windows Authentication, enter your Windows Login ID and password. |
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| Enable Client Connectivity for Always On solution | Select the check box to connect BMC Remedy AR System server to SQL server Always on solution. | |||
| AR System Server DB Login ID | ARAdmin | ARAdmin | ||
| AR System Server DB Password | AR#Admin# | AR#Admin# | Value is encrypted. | |
| Confirm Password | AR#Admin# | AR#Admin# | Value is encrypted. | |
| DBMS Administrator Information | ||||
| SQL Server Administrator Login | sa | Not applicable | Type a value for Windows. (This field is not required for UNIX.) | |
| SQL Server Administrator Password | none | Not applicable | Type a value for Windows. (This field is not required for UNIX.) | |
| AR System Server Database File Information | ||||
| Datafile Name | ARSys | ARSys | For an SQL server, enter the full path name to ensure that the installer places the database files in the correct folder. | |
| Datafile Size (MB) | 500 | 500 | If you plan to install CMDB or ITSM applications in addition to BMC Remedy AR System, add 2048 MB to the data file for each additional application. | |
| Logfile Name | ARSysLog | ARSysLog | For an SQL server, enter the full path name to ensure that the installer places the database files in the correct folder. | |
| Logfile Size (MB) | 100 | 100 | If you plan to install CMDB or ITSM applications in addition to BMC Remedy AR System, add 1024 MB for log and temp files, and then add 100 MB for each additional application. | |
| AR System Password Information | ||||
| Local DSO User Password | Enter required value. | Enter required value. | You can change these values later in BMC Remedy Administrator Console. Note: You will use this password later when configuring DSO Mappings. |
|
| Application Service Password | Enter required value. | Enter required value. | You can change these values later in BMC Remedy Administrator Console. | |
| Mid-Tier Administration Password | Enter required value. | Enter required value. | You can change these values later in BMC Remedy Administrator Console. | |
| AR System Server and Email Engine Startup Options | ||||
| Automatic Startup | Automatic Startup | Not applicable | Start the services automatically after every reboot. | |
| Manual Startup | Do not start the services automatically after every reboot. | |||
| Sample Data | ||||
| Do you want to install the sample data for AR Server? | Yes | Yes | You can import the sample data later, if needed. | |
| AR System Home Page Selection | ||||
| Use the existing home page form | ||||
| Use the AR System Customizable Home Page | Yes | Yes | Default | |
| AR System Java Platform Information | ||||
| 64-bit JRE Path | C:\Program Files\Java\jre8 | /usr/jdk1.8.0_45/jre | To avoid errors, uninstall all existing Java platforms and install the latest supported Java platform. You need 1.8 update 45. | |
| Require MAPI Protocol support with AR System Email Engine | Select option and 32-bit JRE in addition to 64-bit JRE. Option disabled by default. | |||
| Localized Views and Data | ||||
| Localized Views (in addition to English) | English | English | You must manually select the languages you want to install. |
| Field in installer | Default value displayed on Windows | Default value displayed on Linux/UNIX | Your value | Comments |
| Products Selection | ||||
| Installation Options | Install (for new installations) or Upgrade (for existing installations) | Install (for new installations) or Upgrade (for existing installations) | Select Upgrade or Install. | |
| Installation Directory | C:\Program Files\BMC Software\ARSystem | /opt/bmc/ARSystem | You can select a different directory. Indicates amount of free space in MB on the current drive. | |
| Products | All products selected | All products selected | Select AR System Servers, AR System Mid-Tier, or AR System Clients (Windows only, not available for Linux or UNIX). For upgrades, you can add new languages. | |
| AR System Portmapper and TCP Port Information | ||||
| Java Plug-in Server TCP Port Number | 9999 | 9999 | Select a unique port number that is not used by any other program. This port number must be greater than 1024. | |
| Register with the Portmapper | Yes | Yes | ||
| AR System Server TCP Port Number | Internally treated as 0, registered with portmapper. | |||
| AR System Server Plug-in TCP Port Number | Internally treated as 0, registered with portmapper. | |||
| AR System Server User and Database Information | ||||
| AR Server Information | ||||
| AR System Server Admin Name | Demo | Demo | Enter name of AR System Administrator. | |
| AR System Server Admin Password | none | none | Enter your password now. | |
| Confirm Password | none | none | Confirm password if you created one. | |
| AR System Server TCP Port | This field is optional. Displays the BMC Remedy AR System Server TCP Port Number you entered in the BMC Remedy AR System Portmapper and TCP Port Information panel. |
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| AR System Server name alias | Entered by default | Entered by default | Entered by default. Must be registered in the DNS server. |
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| Host Name or IP address (of physical system) | Entered by default | Entered by default | Entered by default. With fully-qualified domain name. |
|
| AR Server Database Information | ||||
| Database Client Home Path | Browse to the Oracle client home path. | |||
| Host Name or IP Address | Host name or IP address of the database server. The computer from which you are installing must be able to ping the name or address you provide. (The server host name does not need to be a fully qualified host name. The short name of the server is recommended. If you use an IP address and it changes later, you might encounter connection issues.) Additionally, make sure that your database server and BMC Remedy AR System server host are registered to the Domain Name Server (DNS). | |||
| Oracle Listener Port | 1521 | 1521 | Default for Oracle is 1521. | |
| Oracle SID or Oracle Service Name | Your DBA created and named this SID (for example, ARS or ora112db) or service name when installing the database. | |||
| AR System Server DB Login ID | ARAdmin | ARAdmin | ||
| AR System Server DB Password | AR#Admin# | AR#Admin# | Value is encrypted. | |
| Directory Path for tnsnames.ora File (appears only if the installer cannot find it on ORACLE_HOME) | Not applicable | Type a value for UNIX. This field appears only if the installer cannot find it on ORACLE_HOME. NOTE: The installer verifies if the tnsnames.ora file is present in either the ORACLE_HOME or the TNS_ADMIN directory. If the file cannot be found, a warning message is displayed. (This field is not required for Windows.) | ||
| DBMS Administrator Information | ||||
| Database Administrator Username: | system | system | Typically "system" | |
| Database Administrator Password: | Cannot remain empty. | |||
| Directory Path for tnsnames.ora File (appears only if the installer cannot find it on ORACLE_HOME) | Not applicable | Type a value for UNIX. (This field is not required for Windows.) | ||
| AR System Server Database File Information | ||||
| AR Tablespace Name | ARSystem | ARSystem | ||
| Datafile Name | <oracleInstallDirectory>\11.2.0\ORADATA\ORA112DB\ARSys | <oracleInstallDirectory>/ORA112DB/ARSys | ||
| Datafile Size (MB) | 500 | 500 | If you plan to install CMDB or ITSM applications in addition to BMC Remedy AR System, add 2048 MB minimum to the data file. and then add 200 MB for each additional application. | |
| New Temp Tablespace | Click to create new tablespace. | |||
| AR Temp Tablespace | ARTMPSPC | ARTMPSPC | Default temporary tablespace. Modify any of the following settings. | |
| Temp Datafile Name | <oracleInstallDirectory>\11.2.0\ORADATA\ORA112DB\artmp | <oracleInstallDirectory>/ORA112DB/artmp | ||
| Temp Datafile Size (MB) | 250 | 250 | If you plan to install CMDB or ITSM applications in addition to BMC Remedy AR System, add 1024 MB minimum for temp files, and then add 100 MB for each additional application. | |
| AR System Password Information | ||||
| Local DSO User Password | You can change these values later in BMC Remedy Administrator Console. Note: You will use this password later when configuring DSO Mappings. |
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| Application Service Password | You can change these values later in BMC Remedy Administrator Console. | |||
| Mid-Tier Administration Password | You can change these values later in BMC Remedy Administrator Console. | |||
| Sample Data | ||||
| Do you want to install the sample data for ARServer? | Yes | Yes | You can import the sample data later, if needed. | |
| Localized Views and Data | ||||
| Localized Views (in addition to English) | English | English | You must manually select the languages you want to install. | |
| AR System Home Page Selection | ||||
| Use the existing home page form | ||||
| Use the AR System Customizable Home Page | Yes | Yes | Default | |
| AR System Java Platform Information | ||||
| 64-bit JRE Path | C:\Program Files\Java\jre8 | /usr/java/jdk1.8.0_45/jre | To avoid errors, uninstall all existing Java platforms and install the latest supported Java platform. You need 1.8 update 45. |
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