292x Filetype PDF File size 0.06 MB Source: www.centerforchildwelfare.org
The Four Agreements by Don Miguel Ruiz
• Be Impeccable with Your Word
• Don’t Take Things Personally
• Don’t Make Assumptions
• Always Do Your Best
Issue Resolution Process
• Identify Issue
• Determine Root Cause
• Create Solution (Brainstorm)
• Implement Solution (Pilot)
• Review and Make Adjustments
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