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A Quick Guide to Problem Solving | MindTools.com
A Quick Guide to
Problem Solving
© Mind Tools Ltd., 2007-2011. 1
A Quick Guide to Problem Solving | MindTools.com
A Quick Guide to Problem Solving
This e-book is published by Mind Tools Limited, of
nd
2 Floor, 145-157 St John St, London, EC1V 4PY.
Version 2.1
Copyright © Mind Tools Ltd, 2007-2011. All rights reserved.
This e-book is protected by international copyright law.
You may only use it if you have downloaded it directly
from the mindtools.com site, or if you have received it
under license from Mind Tools Ltd.
Cover image © iStockphoto/portishead1
© Mind Tools Ltd., 2007-2011. 2
A Quick Guide to Problem Solving | MindTools.com
Contents
Introduction ................................................................................................................................ 4
A Problem Solving Process ....................................................................................................... 5
Step 1: Defining the Problem ..................................................................................................... 6
Step 2: Understanding the Problem Environment ...................................................................... 6
Step 3: Generating Alternative Solutions ................................................................................... 9
Step 4: Analyzing Risks, Assumptions, and Impacts ................................................................11
Step 5: Selecting the Best Solution ..........................................................................................11
Conclusion ................................................................................................................................12
Have you found this e-book useful? .........................................................................................15
© Mind Tools Ltd., 2007-2011. 3
A Quick Guide to Problem Solving | MindTools.com
A Quick Guide to Problem Solving
Introduced by Mind Tools CEO, James Manktelow
In business, it’s This e-booklet helps you address these issues.
essential to be able We take you through a simple but flexible
to solve problems problem-solving process. As we go, we point
effectively. you toward useful tools that will help you deal
with many of the different types of situation that
Fortunately, there you may encounter.
are many powerful
tools that you can With these tools, you’ll be able to start tackling
use to look at a problems more effectively – and with increased
problem, determine confidence that you can overcome the
the nature of the problems that you face.
situation you’re
dealing with, find I hope you enjoy this guide!
possible solutions, and then evaluate those
solutions, so that you can select and implement
the best one.
But this wealth of tools and techniques creates
a problem in itself: which tools should you use
on which occasion? And how do you pinpoint
the most useful tools for the problem you’re
facing? James Manktelow, CEO,
MindTools.com
© Mind Tools Ltd., 2007-2011. 4
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