Organizational Culture Defined
     Basic pattern of shared 
     assumptions, values, and beliefs 
     considered to be the correct way 
     of thinking about and acting on 
     problems and opportunities 
     facing the organization.
                                               Slide 17.2
                 Components of Organizational Culture
          • Routine behaviors.
          • Norms shared by teams.
          • Dominant values.
          • Guiding philosophy for policies toward 
              employees and customers.
          • The rules of the game for getting along in 
              the organization.
          • The climate of the organization.
                                         Chapter 17: Organizational Cultur                                3
                                         e
            Elements of Organizational 
                                  Culture
                                 Physical Structures
        Artifacts of
        Artifacts of             Rituals/ Ceremonies
        Organizational
        Organizational                   Stories
        Culture
        Culture                        Language
      Organizational                     Beliefs
      Organizational
      Culture
      Culture                            Values
                                     Assumptions
     Organizational Subcultures
    • Located throughout the organization
    • Support or oppose (countercultures) firm’s 
     dominant culture
    • Two functions of countercultures:
      – provide surveillance and evaluation
      – source of emerging values
   Artifacts of Organizational Culture
  • Organizational stories
    – social prescriptions and role models
  • Rituals and ceremonies
    – programmed routines and planned activities
  • Organizational language
    – Defining words, metaphors
  • Physical structures and space
    – Building structure, office design