2
                      Chapter 1
          Introduction to the Field
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                               Rights Reserved.
                                                         3
        OBJECTIVES 
          Operations Management
          Why Study Operations Management?
          Transformation Processes Defined
          Operations as a Service
          The Importance of Operations 
           Management
          Historical Development of OM
          Current Issues in OM
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                               Rights Reserved.
                                                         4
       What is Operations Management?
       Defined
         Operations management (OM) is 
        defined as the design, operation, 
        and improvement of the systems 
        that create and deliver the firm’s 
        primary products and  services
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                               Rights Reserved.
                                                                            5
                    Why Study Operations 
                           Management? 
                                Systematic Approach
                                  to Org. Processes
         Business Education        Operations          Career Opportunities
                                 Management
                                 Cross-Functional 
                                 Applications
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                                         Rights Reserved.
                                                         6
       What is a Transformation 
       Process?
       Defined
         A transformation process is defined 
        as a user of resources to transform 
        inputs into some desired outputs
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                               Rights Reserved.