Chapter 1 
                                      Learning Objectives
              Identify how firms gain sustainable competitive 
                    advantage through people.
              Explain how globalization is influencing human 
                    resources management.
              Describe the impact of information technology on 
                    managing people.
              Identify the importance of change management.
              State HR’s role in developing intellectual capital.
                  Managing Human Resources, 12e, by Bohlander/Snell/Sherman © 2001 South-Western/Thomson Learning                            1-2
                         Learning Objectives, cont.
              Differentiate how TQM and reengineering 
                    influence HR systems.
              Discuss the impact of cost pressures on hr 
                    policies.
              Discuss the primary demographic and employee 
                    concerns pertaining to HRM.
              Provide examples of the roles and competencies of 
                    today’s HR managers.
                  Managing Human Resources, 12e, by Bohlander/Snell/Sherman © 2001 South-Western/Thomson Learning                            1-3
         Criteria for Competitive Advantage through People
                                                      E                                                 R
                                                   U                                                      A
                                                L                                                            RE
                                             A
                                           V
                                                                       Combining 
                                                                        Combining 
                                                           Core Competencies
                                                            Core Competencies
                                                                Through People 
                                                                Through People 
                          D                                               to Create 
                            IF                                             to Create 
                                F                     Competitive Advantage
                                   IC                  Competitive Advantage
                                       UL                                                                            ED
                                            T                                                                     IZ
                                               T                                                               N
                                                  O IM                                                   GA
                                                          IT                                          R
                                                              A                                    O
                                                                T
                                                                   E
                  Managing Human Resources, 12e, by Bohlander/Snell/Sherman © 2001 South-Western/Thomson Learning                            1-4
                                        Core Competencies
                                           Integrated knowledge sets 
                                         within an organization that 
                                distinguish it from its competitors 
                                      and deliver value to customers
                  Managing Human Resources, 12e, by Bohlander/Snell/Sherman © 2001 South-Western/Thomson Learning                            1-5
                                                                 Presentation Slide 1-1
                                Overall Framework for HRM
                            COMPETITIVE                                 HUMAN                                    EMPLOYEE
                             CHALLENGES                               RESOURCES                                  CONCERNS
                          •    globalization                       •    planning                              •    background diversity
                          •    technology                          •    recruitment                           •    age distribution
                          •    managing change                     •    staffing                              •    gender issues
                          •    human capital                       •    job design                            •    educational levels
                          •    responsiveness                      •    training/development                  •    employee rights
                          •    cost containment                    •    appraisal                             •    privacy issues
                                                                   •    communications                        •    work attitudes
                                                                   •    compensation                          •    family concerns
                                                                   •    benefits
                                                                   •    labor relations
                  Managing Human Resources, 12e, by Bohlander/Snell/Sherman © 2001 South-Western/Thomson Learning                            1-6