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Using Quality Function Deployment to Meet ABET 2000 Requirements for Outcomes Assessment Prof. Phillip R. Rosenkrantz Cal Poly Pomona 2 Outcomes and Assessment Team ABET 2000 Criteria 1.5 year-long project Faculty involvement Industry involvement Alumni involvement 3 Selection of Assessment Methodology Strategic Planning Malcolm Baldrige National Quality Award Criteria Total Quality Management (TQM) Quality Function Deployment (QFD) Customized Approach 4 Quality Function Deployment Chosen as Primary Methodology Enthusiastically supported by the full IME faculty. Adaptations and enhancements using other methodologies QFD team formed (Dept, IAC, Alumni) Met regularly for five quarters “Modified” version of QFD was used. 5 Phase I The Voice of the Customer The IME Department recognized constituencies or “stakeholders” that need to be considered in all curriculum, scheduling, and program related decisions. Identified eighteen stakeholders. 6
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