Project Quality Management
  •  8.1 Plan Quality
  •  8.2 Perform  Quality Assurance
  •  8.3 Perform Quality Control
                   Quality Terms
   •  Grade
        - Category or rank given to entities having the same functional use but different technical 
    characteristics 
        - Low QUALITY –ALWAYS a problem!
        - Low GRADE –may not be problem
   •   Quality requirements 
        - Determining the required quality grade
        - Determining the required quality level
   • Precision
        - Consistency that the value of repeated measurement are clustered
   • Accuracy
   • - Correctness that the measured value is very closed to the true value
                                            Key Concepts
                          •  Costumer satisfaction 
                          •   Prevention over inspection
                          •  Quality is a management responsibility 
                          •  Quality is defined by the customer
                          •  Quality is planned-in, not inspected-in 
                          •  Continuous improvement
                          •  The cost of quality(COQ) 
                   Key Concepts
   • Managerial Analysis
      - Optimal quality is reached at the point where the incremental revenue from 
    improvement equals the incremental cost to secure it
       Continuous Improvement (Kaizen)
       - Small improvement in products or processes to reduce costs and ensure 
    consistency of products or services
      TQM 
        - Philosophy that encourage organization and people to find ways to 
    continuously improve their business practices
        - Quality relates to all aspects of an organization  
                                   ISO 9000/9001 Series
                        •  A quality system standard applicable to any product, 
                           service, or process, in any industry
                        •  Consists of a three-part continuous cycle
                            - Planning
                            - Controlling
                           - Documentation
                        •  Not a standard for products and services.
                        •  Not industry specific.