Example
           User Journey Map: Queensbridge Connected
           Overview
           Journey of Queensbridge resident receiving and using broadband service.
           Residents hear about the           The service provider                At home the resident                Once the resident logs in          The resident shares 
           new service and                    visits the resident at their        logs into the new service           and sees the                       their experience 
           information on how to              home to provide                     and is greeted by the               Queensbridge                       with friends, family, 
           sign up via:                       information about the               Queensbridge                        Connected website they             and neighbors 
           •  mail notifications,             service, their login                Connected homepage.                 can explore the site               through word of 
           •  flyers posted on                credentials and answer              If the resident needs               further or continue                mouth or social 
              bulletin boards                 any questions the                   technical support, they             browsing elsewhere.                media.
              around the                      resident may have.                  call the service provider 
              neighborhood,                                                       directly or visit the local 
           •  the service provider’s                                              storefront in 
              storefront office,                                                  Queensbridge.
           •  in person by the 
              service provider’s 
              resident engagement                                                                                                                Journey Map Key
              department,
           •  and through word of                                                                                                                    Resident
              mouth from other 
              residents.                                                                                                                             Service Provider
             Read more about how to use this template under 
             Connect the Dots at nyc.gov/servicedesign