166x Filetype PPTX File size 1.20 MB Source: www.shrm.org
Definitions Training refers to the methods used to give new or present employees the skills they need to perform their jobs. Dessler (2007, p. 270) Training and development are processes that attempt to provide employees with information, skills and an understanding of the organization and its goals. Ivancevich (2007, p. 393) 2 ©SHRM 2011 Training Benefits Training: • Improves individual, team and organization performance. • Supports employee retention strategies. • Increases flexibility. • Improves customer service. • May increase job satisfaction. • May decrease errors in the workplace. 3 ©SHRM 2011 When Is Classroom-Based Training Appropriate? • When the desired skills are best taught through formal instruction. • When a number of people need to learn skills/knowledge in the same area. • When critical information must be communicated to ensure employees meet their responsibilities. Source: Armstrong (2006, p. 576) 4 ©SHRM 2011 The Five-Step Training and Development Process Effective training programs consist of five steps: 1. Needs analysis 2. Instructional design 3. Validation 4. Implementation. 5. Evaluation. Dessler (2007), based on the earlier work of Goldstein 5 ©SHRM 2011 Step 1: Needs Analysis • Identifies the skills needed for employees to perform their jobs. • Assesses existing skills. • Identifies objectives to close any identified skills gaps. 6 ©SHRM 2011
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