Lit searches…
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      • Conflict avoidance in the workplace
      • Conflict resolution in the workplace between staff and patients
      • Conflict avoidance strategies/techniques
      • Conflict resolution styles/strategies/skills
      • Challenging inappropriate behaviour at work
      • Communication skills for conflict resolution
      • Handling confrontation in the workplace
      • Language in conflict avoidance
      • Patient conflict resolution
    Challenging; styles
    • Accommodating - neglect own concerns to satisfy the other person
    • Avoiding - don’t immediately pursue own concerns or those of the 
     other person or address the conflict
    • Collaborating - attempt to work together to find a solution that 
     satisfies both parties
    • Competing -pursuit of own concerns at the other person’s expense, 
     using whatever power to win
    • Compromising - find a mutually acceptable solution that partially 
     satisfies both parties
   Style 
   • We may all choose to avoid 
    confrontation or be overly 
    accommodating in order to 
    avoid awkwardness
   • Equally being too challenging or 
    confrontational can lead to 
    unpleasantness
                          Conflict resolution styles in the nursing 
                                                                              profession
                The conflict resolution style used by nurses depending on whether they work in clinical or 
                                                                                 academic settings
                         30
                         25
                     f
                     f
                     a   20
                     t
                     s
                      
                     f
                     o
                      
                     )
                     %   15
                     (
                      
                     e                                                                                                                                           Clinical setting
                     g
                     a
                     t                                                                                                                                           Academic setting
                     n
                     e
                     c   10
                     r
                     e
                     P
                           5
                           0
                                 Accommodating                Avoiding               Collaborating              Competing              Compromising
                                                                             Conflict resolution style
                                                                  Iglesias MEL, Vallejo RBB. Contemporary Nurse 2012;43(1):73-80 DOI: 
                                                                                                                                               10.5172/conu.2012.43.1.73
                                                                                                          .