Learning Objectives
    1. To define “conflict”
    2. To understand the importance of utilizing 
    appropriate personnel management skill to 
    deal with conflicts
    3. To review typical conflicts one is involved, 
    and possible methods generally used
    4. To become familiar with necessary skills in 
    resolving conflicts
                              
                                                                  S.M.Israr
              Fatima, the Typist
   Samina, Razia and Fatima are typists/secretaries 
   in your organization. Samina is from Karachi, 
   Razia from Rawalpindi and Fatima from a rural 
   village in Khairpur. Their average typing speed 
   during last three months has been:
        Samina (60), Razia (50) and Fatima (30)
   What do you think of Fatima’s performance?
   (Write your ranking using the scale from 1-5)
                            
                                                              S.M.Israr
        Fatima, the Typist (Cont’d)
     Samina and Razia had other jobs before 
     joining your organization. This is fatima’s 
     first job. She joined three months ago
     What do you think of Fatima’s 
       performance?
                             
                                                                S.M.Israr
        Fatima, the Typist (Cont’d)
    While Samina and Razia have new imported 
    typewriters, Fatima has an old one which 
    “jumps” frequently.
    What do you think of Fatima’s performance?
                           
                                                              S.M.Israr
        Fatima, the Typist (Cont’d)
     Most of Samina’s and Razia’s work is straight 
     typing of reports yet they have a considerable 
     number of errors. Fatima on the other hand is 
     usually given heavy statistical data and her 
     work is practically errorless.
     What do you think of Fatima’s performance?
                             
                                                                 S.M.Israr