Using best-practice methodologies & technologies
                Why                              Data from                       decision making             Delivered in 
                                                                                   analytics
                                                 Anywhere:                                                   the Best 
         Analytics?                                                                  What                    Formats & 
                                                                                     action 
                                                                                    should                   Channels:
                                                                                      be 
                                                 -BOP Systems                       taken?
                                                 -Flat Files       discovery                        Reporting
                                                                   &                                 & analysis -Dashboards
                                                 -Web Sites        exploratio                                -Reports
                                                 - Log files       n     What                                -Interactive         
                                                 -Documents &           actually                 Why did 
            To enable                                                   happene                    it        Visualisation
                                                 Text                     d?                     happen?     -Planning & 
      Bank of Palestine                          -Social Media                                               Budgeting tools
            to answer                            -Images                                                     -Mobile
                                                 -Audio                                                      -Applications
          key business                           -Video                              What                    -Embedded 
                                                                                     could 
                                                                                    happen?
         questions in a 
                                                                               predictive analytics 
      timely & analysis                                                          and modelling
          based way to                                                       Underpinned by:
        make effective                                      Appropriate Data storage & processing infrastructure
                                                           Processing of Data in a timely manner (even real-time)
      strategic, tactical                                       Information Integration framework & process
                                                                Information governance & security framework
         & operational 
             decisions
                        • Better & More Accurate Insights
                        Provide a consistent, unified “versions of the truth”
                        Provide information in the right time and formats to support management and other departments with 
     Benefits of        strategic and operational decision making.
                        Faster, more consistent and deeper analysis through access to a wider range of data, cleansed, 
                        integrated and pre-defined measurement rules for KPI’s, agreed once available anytime and to all who 
      Analytics         needs it. 
                        Better visualization & presentation of Analysis
                        Self Service Ethos
                        • Better Efficiency
                        Faster time to insight & decisions, less burden on technical teams.
                        More time spent on analysis & decision making rather than preparation, enabling the provisions of 
                        deeper analysis, analytical reporting, and trend analysis capabilities to be able to perform in a 
                        volatile and complex economic environment. 
                        Open new horizons and opportunities by revealing previously unknown or hidden insights into the 
                        operational and financial performance of the organisation.
                        Improve efficiency of resources by reducing effort on non-value-adding activities.
                        • Better Data Integrity & Security
                        Protect Data integrity & security and physical retention/archiving costs over the long-term. 
                        • Better Access & Pervasiveness of Information
                        Multitude of delivery channels and formats therefore access to relevant information can be achieved 
                        anywhere
                        Availability of information can be integrated into business processes and application
                        • Better Customer experience, service & Offerings
                        Knowing the customer more, their needs and embedding analytics into processes and 
                        applications therefore enhancing the customer journey and experience as well as enabling BoP 
                        to offer customers products and services more suited to their needs at every moment.
                                                                                Actionable focused, relevant delivery
                                                                                    Role Based Embedded Analytics      Statistical Risk Scoring
                  The                                                           Analysis of new & unstructured data    Sentiment Analysis
                                                                                                          sources
                                                                                              Enterprise Data Lake
           Analytics                                 Organisational Warehouse
                                                     Single Version of the Truth
                                                     Enhanced delivery: 
            Maturity                                    Access Anywhere in any format
                                                     Consistent, high quality information                                                        Data
             Journey                                                                                                                            Driven
                                                                                                                                              Enterprise
                                                                                                                 Advanced
                                                                                                                  Analytics
                                                                                 Performance 
                                                                                 Management
                                                                                  Analytics
                                                                                                                        Intelligent & Adaptive Models
                                                 Enterprise                                                           Adaptive Offering to Customers
                                                  Analytics                                                        Customer Dashboards & Spending 
                                                                                                                        Pattern in Mobile Applications
                Information
                 Access &                                                               Event & Time Based Triggered 
                 Reporting                            Pre-built Reporting               Analysis
                                                      Dashboards                        Integrated Forecasting & Budgeting   
                                                                                                              Balanced Scorecards
                                                      Interactive Analysis & Data                                    Analytics Embedded in day-to-day 
                                                      Discovery                                                                processes & procedures
                                                                                                                      Internal & Customer Applications
                    Ad Hoc Reporting                                                                                    Statistical models are adaptive
                    Spreadsheets                                                    Integrated Business Performance        Automated use of analytics 
                    Manual Effort & Scripts                                         Management                                    in customer journey 
                    Time Consuming                                                  Self-Sufficiency / Self Service / Altering
                    Disjointed Solutions & Conflicting Reports                      Inclusion of user data to Analysis
                    Little or no integration across systems                         Organisatoinal Alignment, accountability
                    Departmental data marts                                         Pre-built Analytics
                            Core Analysis Areas
                            •     0
                              360  Customer View
      Use Cases             -Who are our customer, how do they interact with us, how can they be profiled 
                            & segmented, what products & services are they buying? Channel analysis, 
                            Customer lending analysis, Customer profitability, scoring & Segmentation.
                            • Risk & Lending Analytics
                            What risks are we exposed to? what contingencies have been undertaken? 
                            Deposits & withdrawals patterns, product performance analysis, product 
    Examples of             contribution analysis and credit concentration.
      use cases             • Financial Analytics
                            Revenue, costs & profitability analysis. Balance sheet , Profit & Loss 
     within Bank            analysis, ledger balances and transactions. Departmental & branch 
                            profitability.
     of Palestine           • Process efficiency & optimization analytics
                            How efficiently are we operating, are we operating in compliance with 
                            regulations, processes and procedures? E.g call centre efficiency, audit of 
                            authorization compliance, PMA compliance & reporting, branch customer 
                            services.
                  Areas completed and delivered or in delivery process
                  • Significant Integration of Data from Main System 
   Achievement     into Warehouse: Banks, Powercard & Banke
     s so Far     • Rollout of self-service
                  • Account Analysis
                  • Monthly Financial Statements
      Areas       • Consolidated Lending Portfolio View
     already      • Customer Segmentation
  completed or    • Cards Issuing and Acquiring Analysis
       near       • Regulatory Reporting
   completion     • High Level Branch, Office and Segmental 
                   Profitability
                  • Delivery of multiple executive briefing reports, KPI 
                   Packs and analysis