Purpose
      The intention of this presentation is to:
      • provide a summary of the purpose and contents of 
        ISO TS 10020:202X, ‘Organizational Change Management’
        Note: Although this Technical Specification is intended to address 
        these concepts in relation to quality management systems and 
        standards, they can be readily applied to other management 
        systems, standards, and disciplines. 
                                   ISO/TC 176/ SC3/WG28
              Introduction
      This document defines a generic process reference model for 
      organizational change management that can be used by any 
      organization when undertaking any form of organizational change 
      management. It comprises process descriptions that define the 
      organizational change management processes. 
      Supporting informative diagrams describing the processes are defined. 
      Since change management is a key approach to risk-mitigation in 
      organizational development, this document follows a risk-based 
      approach. Risk-based change management is a best-practice approach 
      to strategizing and managing organizational change, as it allows 
      changes to be prioritized and focussed on the most important needs 
      and opportunities.          ISO/TC 176/SC3/ WG28
                 Content
       Main contents of ISO TS 10020:202X
       • 1 Scope
       • 2 Normative References
       • 3 Terms and Definitions
       • 4 Organizational Change Management Concepts
       • 4.1 Introduction
       • 4.2 Organizations and stakeholders (interested parties)
       • 4.2.1   Understanding the needs and expectations of interested parties
       • 4.3 Conditions under which organizational change is likely to take place
       • 4.4 Process perspective of organizational change management
       • 4.5 Multi-Layer process model
       • 5 Governance process
       • 5.1 Introduction
       • 5.2 Governance process
       • 5.2.1   Purpose
       • 5.2.2   Outcomes
       • 5.2.3   Activities and tasks
       • 5.2.4   Documented information
                                          ISO/TC 176/ SC3/WG28
                Content
      Contents of ISO TS 10020:202X
      •  6 Management processes
      •  6.1 Introduction
      •  6.2 Change Scenario process
      •  6.2.1  Purpose
      •  6.2.2  Outcomes
      •  6.2.3  Activities and tasks
      •  6.2.4  Documented information
      •  6.3 Interested Party Identification process
      •  6.3.1  Purpose
      •  6.3.2  Outcomes
      •  6.3.3  Activities and tasks
      •  6.3.4  Documented information
      •  6.4 Intervention Definition process
      •  6.4.1  Purpose
      •  6.4.2  Outcomes
      •  6.4.3  Activities and tasks
      •  6.4.4  Documented information
                                         ISO/TC 176/ SC3/WG28
                    Content
        Contents of ISO TS 10020:202X
        •  7    Implementation processes
        •  7.1 Introduction
        •  7.2 Issue Identification process
        •  7.2.1    Purpose
        •  7.2.2    Outcomes
        •  7.2.3    Activities and tasks
        •  7.2.4    Documented information
        •  7.3 Affected Interested Party Identification process
        •  7.3.1    Purpose
        •  7.3.2    Outcomes
        •  7.3.3    Activities and tasks
        •  7.3.4    Documented information
        •  7.4 Affected Interested Party Intervention process
        •  7.4.1    Purpose
        •  7.4.2    Outcomes
        •  7.4.3    Activities and tasks
        •  7.4.4    Documented information
        •  7.5 Change Management Reporting process
        •  7.5.1    Purpose
        •  7.5.2    Outcomes
        •  7.5.3    Activities and tasks
        •  7.5.4    Documented information
                                                   ISO/TC 176/ SC3/WG28