Outline
    • Operations & Operations Management (OM)
    • Process Management
    • Scope of OM
    • OM & Decision Making
                   Adapted from Operations Management by William J. Stevenson
                Learning Outcomes
    At the end of this session, the students should 
    be able to;
    1. Define the terms “operations management”
    2. Describe the operations function and the 
       nature of operations manager’s job
    3. Summarize the two major aspects of process 
       management
    4. Explain the key aspects of operations 
       management decision making
                  Adapted from Operations Management by William J. Stevenson
                 Operations & OM
    • Operations is part of a business organization 
      that is responsible for producing goods or 
      services
    • OM can be defined as the management of 
      systems or processes that create goods and/or 
      provide services
    • OM and supply chain are intrinsically linked
                      Adapted from Operations Management by 
                          William J. Stevenson
                            Supply Chain
     • Supply chain (external as well as internal) is a sequence of 
       activities and/or organizations involved in producing and 
       delivering a good or service which begins with basic suppliers of 
       raw materials and extends all the way to the final customer
     • The external parts of a supply chain provide raw materials, parts, 
       equipment, supplies, and/or other inputs to the organization, and 
       they deliver outputs that are goods to the organization’s 
       customers
     • The internal parts of a supply chain are part of the operations 
       function itself, supplying operations with parts and materials, 
       performing work on products and/or services, and passing the 
       work on to the next step in the process
                             Adapted from Operations Management by 
                                   William J. Stevenson
               Product Supply Chain
                      Adapted from Operations Management by 
                          William J. Stevenson