• This template should be used Only for The Best Customer Experiences 
    category.
    • A template can be modified, subject to your company template or 
    regulation.
  instruction
    • Please do not change the sequence of content to avoid misunderstanding 
    of evaluators.
    • All information and data presented have to be one-year data within the 
    period of January 2021 to December 2021 or July 2021 – June 2022.
    • The maximum duration for a presentation video is 30 minutes per category.
    • Question and Answer session will be held live for a maximum of 45 
    minutes per category.
   Company Name
   • Contact Center Brand
        The Project or Program
        Customer Satisfaction, Customer Relationship, Customer 
           Experiences and Customer Engagement
   • Please explain the background and analysis of the program, 
    such as business opportunities, corporate strategy, customer 
    demands, market risks or challenges.
  1. Background
   • Please include data analysis and trends including tables or 
    graphics as supporting information to execute the program.
   • Data Analysis should be relevant to the background.
  2. Data Analysis