Filetype Excel XLSX | Posted on 30 Aug 2022 | 3 years ago
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Appendix E - Daily Report
PAPER DOCUMENTS
12/29/2016 12/30/2016 12/31/2016 1/1/2017
Work Items Completed
Verification Work Items Complete 896 851 0 0
Applications Work Items Complete 9 3 0 0
Missing Info Notice Sent 8 1 0 0
Missing Info Work Items Complete 11 5 0 0
Renewals Work Items Complete 88 39 0 0
Unknown Work Items Complete 154 75 0 0
Special Enrollment Verifications Work Items Complete 0 0 0 0
Work Items Completed Total 1,166 974 0 0
Documents Received
Verifications Documents Received 1,104 1,488 141 106
Applications Documents Received 13 91 0 0
Missing Info Documents Received 7 6 0 0
Renewals Documents Received 29 53 0 0
Unknown Documents Received 195 259 0 0
Special Enrollment Verifications Documents Received 0 0 0 0
Documents Received Total 1,348 1,897 141 106
Date of Documents Awaiting Processing
Verifications 12/8/2016 12/10/2016 12/10/2016 12/10/2016
Applications None None None None
Renewals None None None None
MIN None None None None
Unknown None None None None
FileNet Reports
Verifications
Unassigned 5,260 5,228
Assigned 8 24
On Hold 3 4
Escalated 82 109
Inventory 5,353 5,365
Daily New 495 620
Daily Processed 922 881
Oldest_x000D_ Work Item 9/26/2016 9/26/2016
Applications
Unassigned 4 49
Assigned 0 0
On Hold 0 1
Escalated 2 2
Inventory 6 52
Daily New 1 35
Daily Processed 20 4
Oldest_x000D_ Work Item 12/16/2016 12/16/2016
Renewal
Unassigned 39 64
Assigned 0 0
On Hold 1 1
Appendix E - Daily Report
Escalated 0 0
Inventory 40 65
Daily New 35 48
Daily Processed 90 40
Oldest_x000D_ Work Item 12/28/2016 12/28/2016
Missing Info
Unassigned 6 6
Assigned 0 0
On Hold 0 1
Escalated 0 0
Inventory 6 7
Daily New 5 5
Daily Processed 12 5
Oldest_x000D_ Work Item 11/29/2016 11/29/2016
Unknown
Unassigned 78 131
Assigned 0 0
On Hold 0 3
Escalated 15 0
Inventory 93 134
Daily New 73 133
Daily Processed 174 94
Oldest_x000D_ Work Item 12/22/2016 12/29/2016
Special Enrollment Verification
Unassigned
Assigned
On Hold
Escalated
Inventory
Daily New
Daily Processed
Oldest_x000D_ Work Item
Staffing
Verifications Only 13 14
Verifications and other queues 7 8
Applications, MI and Renewals 2 1
Unknown 2 1
Trainees 0 0
VLP Project 2 1
Staffing - Attendance
9 out 9 out
SYSTEM ISSUES
System Downtime
Conduent Downtime
Worker Portal - System Issues
Appendix E - Daily Report
1/2/2017 1/3/2017 1/4/2017 1/5/2017 1/6/2017 1/7/2017 1/8/2017 1/9/2017 1/10/2017
0 1,089 1,427 1,473 1,454 808 124 1,637 1,807
0 44 12 9 15 1 0 19 29
0 6 2 2 2 1 0 4 11
0 7 5 3 3 0 10 0 5
0 64 51 82 42 0 22 96 92
0 133 112 183 75 0 0 123 129
0 0 0 0 0 0 0 0 0
0 1,343 1,609 1,752 1,591 810 156 1,879 2,073
290 1,482 2,220 1,143 521 1,548 94 1,702 2,304
0 21 20 34 0 41 0 63 103
0 9 3 6 0 8 0 8 18
0 43 65 26 0 97 0 74 97
0 271 423 147 0 306 0 235 422
0 0 0 0 0 0 0 0 0
290 1,826 2,731 1,356 521 2,000 94 2,082 2,944
12/10/2016 12/12/2016 12/14/2016 12/14/2016 12/16/2016 12/20/2016 12/20/2016 12/27/2016 1/3/2017
None None None None None None None None None
None None None None None None None None None
None None None None None None None None None
None None None None None None None None 1/10/2017
5,469 5,267 5,120 4,400 3,302 3,301 2,823 2,657 2,201
24 52 47 56 15 8 61 6 32
4 5 3 5 1 4 3 6 9
109 101 106 50 2 12 24 43 42
5,606 5,425 5,276 4,511 3,320 3,325 2,911 2,712 2,284
84 649 963 479 382 675 40 842 1,150
0 1,126 1,459 1,504 459 820 124 1,680 1,844
9/26/2016 10/2/2016 10/2/2016 10/4/2016 10/6/2016 10/7/2016 11/3/2016 10/7/2016 10/7/2016
49 13 14 16 0 23 7 41 45
0 0 0 3 0 0 10 0 0
1 0 0 1 2 0 0 0 0
2 2 1 0 1 1 1 1 2
52 15 15 20 3 24 18 42 47
0 12 12 10 0 16 0 32 38
0 50 14 11 0 2 10 23 41
12/16/2016 12/16/2016 12/16/2016 12/16/2016 12/16/2016 12/16/2016 12/16/2016 12/16/2016 12/16/2016
64 50 85 39 0 37 0 95 114
0 0 0 3 0 59 38 0 2
1 0 0 0 0 0 1 0 0
Appendix E - Daily Report
0 1 0 0 0 0 0 0 1
65 51 85 42 0 96 39 95 117
0 37 70 30 0 87 0 83 10
0 65 51 84 0 0 26 97 95
12/28/2016 12/30/2016 1/4/2017 1/4/2017 N/A 1/7/2017 1/7/2017 1/9/2017 1/9/2017
6 7 3 5 0 0 0 7 19
0 0 0 0 0 0 0 0 0
1 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0
7 7 3 5 0 0 0 7 19
0 6 2 5 0 10 0 6 17
0 8 7 3 0 0 10 0 7
11/29/2016 12/5/2016 12/16/2016 12/5/2016 N/A N/A N/A 12/9/2016 12/13/2017
131 112 180 77 0 141 96 109 175
0 1 0 0 0 0 30 1 0
3 0 0 0 0 0 0 9 0
0 1 1 2 1 1 1 13 0
134 114 181 79 1 142 127 132 175
0 108 166 81 0 134 0 130 187
0 160 136 225 0 0 0 152 153
12/29/2016 12/29/2016 12/29/2016 12/29/2016 12/29/2016 12/29/2016 1/7/2017 1/7/2017 1/10/2017
21 22 24 21 11 3 24 25
6 5 5 6 1 1 5 7
2 2 3 2 0 0 4 3
2 2 2 2 0 0 2 2
0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0
5 out 5 out 3 out 4 out 3 out 1 out
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