Chapter 8
                       Production and operations 
                                management
          Chapter 11: Strategic Leadership
                Learning outcomes
                •  Explain what is meant by the term ‘operations 
                   management’
                •  Understand some of the basic concepts of 
                   operations management
                •  Understand the relationship between operations 
                   and strategy
                •  Explain the roles of operations within strategy
                •  Understand the concept of planning operations 
                   capacity
                •  Understand the importance of product design 
                   and transformation process design
           Chapter 11: Strategic Leadership
                Learning outcomes 
                (continued)
                •  Understand the concept of quality management
                •  Explain the cost-of-quality concept
                •  Understand the importance of inventory 
                   management within operations management 
                •  Understand the most recent operations 
                   management approaches and philosophies
                •  Understand the importance of operations 
                   management in the services environment
           Chapter 11: Strategic Leadership
                   Key terms
                   Capacity planning           Lead time
                   Concurrent engineering      Manufacturability
                   Continuous improvement      Operations management
                   Control                     Quality assurance
                   Customer involvement        Quality function deployment 
                   Environmentally friendly       (QFD)
                   Flexibility                 Stock-keeping unit (SKU)
                   Inventory                   Supply chain operating
                   Inventory management           reference (SCOR) model 
                   Job shops                   Total quality management (TQM)
                   Just-in-time (JIT)          Transformation process
                                               Work-in-process (WIP)
            Chapter 11: Strategic Leadership
                Outline
                •  Introduction 
                •  Strategic and planning concepts
                •  Quality management
                •  Inventory management
                •  Current approaches and philosophies
                •  Operations management in the service sector
                •  Conclusion
           Chapter 11: Strategic Leadership