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Demand generation Lead definition Lead qualification Lead Management Sales Funnel Customer acquisition Marketing tool Order processing Customer follow-up Sales Cycle There are several steps to a sales funnel, usually known as the top, middle, and bottom of the funnel, although these steps Special customer loyalty may vary depending on a company's sales model. Separation phase Customer recovery Lead Management Traditiona Marketing l Revolution Television, broadcast, 1-way AWARENESS PR, event, experiential, media Radio/ Print, promotional CONSIDERATION Radio/ Print, QR code, augmented reality Sales person, POS, upsell INTENT WOM, Social referral T n r o a i n t c s Cash register: cashier, POS a a Geolocation, shared experience s c t n i a o n r T Consumer only experience CONSUMPTION Social experience, photo sharing, value add Consumer & offline community OPTIMIZATION WOM, shared experience, social recommendations Offline ADVOCACY Blog, Social profiles Sales Funnel MARKETING REACTION/RESPONSE Lead Management Marketing Process FIRST CONTACTS FOLLOWING CONTACTS OFFERS Opportunity Sales NEGOTIATIONS Management Process CLOSE Sales Funnel Marketing G N I Reaction/ Response L T Lead Management E E A K Process D R A First Contacts M Following Contacts Offers O P P S O E Opportunity R L Negotiations Management T A U S Process N I T Close Y Upsell or Resell or Cross Sell TAM SEGMENTED TARGETED ALMOST CUSTOMER CUSTOMER CUSTOMER EXISTING Wide net of all potential Customers who Customers who has Customers who CUSTOMER Sales Funnel customers can be serviced been approached Issue RFQ Branding Seminars Lead Mgmt. Sales Support Account mgmt. Advertising Webinars Sales Rep Tech Pre-Sales Relationship mgmt. Road Shows White Papers Exec. Support Provide info to customers Case Studies Reference Marketing Activities
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