186x Filetype PPTX File size 1.08 MB Source: spu.fem.uniag.sk
Some views about neuromarketing • ‘If neuromarketing techniques are used properly, we’ll have better ads, better products, and happier customers. Who wouldn’t want a product they liked more or a less boring commercial? Would consumers really be better off if companies annoyed them with ineffective but costly ad campaigns? • Any marketing tool can be 'evil' if the company behind it misuses it. Advertising can be fun and informative; it can also contain false information or misrepresent the product… Neuromarketing is simply another technique that marketers can use to understand their customers and serve them better’ Roger Dooley (Dooley, 2011). • This context suggests that external constraints on decision making imposed by applications of neural manipulation are possible violations. Transgressions are particularly troublesome when manipulation occurs without explicit awareness, consent, and understanding’ (Wilson et al., 2008). The broad scope of neuromarketing 1/2 Ethics in neuromarketing is partially dependent on where the system boundary is drawn The private and public spheres have different standards as to what is acceptable. The manufacturer or neuromarketer needs to know what they are conveying; and the audience needs to appreciate what they should get from a communication and not something else. The broad scope of neuromarketing 2/2 Ethical viewpoints: • Utilitarian viewpoint; what is for the greatest good in aggregate as a community • Ethical egoism; individually focused You can not only follow your ethical viewpoint, but you should compare it with the international standard or others’ ethics Ethical Code of Neuromarketing Ethical Code of Neuromarketing NMSBA (Neuromarketing Science and Business Association) created the NMSBA Code of Ethics for the Application of Neuroscience in Business. ESOMAR (European Society for Opinion and Market Research) created 36 Questions to Help Commission Neuroscience Research ICC (International Chambre of Commerce) created guidelines, codes and rules and put it together in Advertising and marketing communication practice Consolidated ICC Code. Together they provide a framework and advice on how to carry out neuromarketing research Ethical issues affecting neuromarketing • Consumer protection; There is a difference between identifying that need, and perhaps arranging a diner in a way that raises anxiety levels and then promotes 'solutions' to feeling anxious • Free Speech; This can be reduced to the debate over free will, and how much free will we really have in the face of propaganda, the onslaught of advertising or peer pressure shaped by those forces. This question of ‘autonomy’ which is the ability to make and do things of your own volition, and the rights for a corporate person, or anyone else to influence it when it is commercial speech is strongly debated • Unfair commercial practices; How ethical would it be if optical illusions, like moving pictures technology, was applied to a product placement as part of the marketing mix so a consumer did not notice something was absent, which they normally relied upon for decision making?
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