215x Filetype PPTX File size 0.11 MB Source: irp-cdn.multiscreensite.com
THE B2B WEBSITE Although all aspects of effective web presence development apply equally to the B2B marketer, buyer behaviour in B2B differs to that of consumers. Furthermore B2B purchase decisions are rarely made by one person, the norm being that the potential buyer has a decision making unit (DMU). The decision making unit (DMU) A group of people with responsibility for making buying decisions normally consisting of some or all of: • Gatekeepers • Initiators • Deciders • Buyers • Influencers • Users THE B2B WEBSITE The website must also meet the needs of different types of B2B purchase: • The New • The modified rebuy • The straight rebuy THE B2B WEBSITE Lead generation The majority of B2B websites have an objective of lead generation rather than online sales. A long-standing marketing model, lead generation is the development of an initial contact between vendors and potential new customers. B2B marketing is dependent on sellers seeking out genuine potential customers – sales leads – for the products or services they have on offer. The B2B buying process The B2B buying process is far more complex than in B2C, and the website’s content must meet the requirements of all its various elements: 1. Problem recognition 2. Specification development 3. Search for products (if off-the-shelf) or search for supplier (if bespoke) 4. Evaluate products and suppliers 5. Make purchase 6. After sales service
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