141x Filetype PPTX File size 0.53 MB Source: indico.brin.go.id
OUTLINE OF THE PRESENTATION Generating 01Introduction Recommendations 04 The Proposed 02 Solution Next Steps 05 Clustering The Customers 03 01 Problematic The floating Customer loyalty The popularity of smartphone The change of the way of how marketing is done The growing role of wireless technologies in people’s life The marketing decision-makers must focus on one- The problem of excessive offers and promotions to-one marketing and personalized services Recommender Systems Discovering the customer behavior patterns is the key enabler for the success of retailers 02 Problematic Clustering the customers is usually the first step in the process of analyzing the purchasing behavior in retail. But most of studies construct models based on RFM Model: Recency: refers to when the customer did the most recent transaction. Frequency: refers to how often customers do transactions. Monetary: refers to how much does a customer spend in our store. The Problem: The RFM model captures only partial information of a real user state. Exploit other parameters to extract meaningful knowledge and understand the customer purchasing habits 03 Problematic The core Recommender System algorithm employs a hybrid approach: Apriori Algorithm. K-means algorithm. To build a recommendation model, three phases are required : 1. Information collection phase: Collect the data about the customers, their movements and their purchases. 2. Learning phase: Apply the machine learning algorithm to extract meaningful knowledge from the data obtained in the previous phase. 3. Prediction/recommendation phase: Apply the algorithm to send recommendation or prediction based on the customer’s preferences. 04 The Proposed Solution In order to identify the behavior of customers, an important challenge for retailers is collect all the data about the customers: Their personal data Their purchases Their movements inside the mall The data collected about the movements and the purchases of the customers will help the marketing decision-makers to achieve better knowledge of purchasing behavior and to apply the adequate marketing strategies. 05
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