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14-2
The Marketing Communications 14-2
The Marketing Communications
Mix
Mix
Any Paid Form of Nonpersonal
Advertising Any Paid Form of Nonpersonal
Advertising Presentation by an Identified
Presentation by an Identified
Sponsor.
Sponsor.
Personal Selling Personal Presentations by
Personal Selling
a Firm’s Sales Force.
Sales Promotion Short-term Incentives to
Encourage Sales.
Building Good Relations with
Public Relations Various Publics by Obtaining
Favorable Unpaid Publicity.
Direct Marketing Direct Communications
With Individuals to Obtain
an Immediate Response.
Copyright 1999 Prentice Hall
14-3
The Communication Process 14-3
The Communication Process
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Sender
Sender
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Feedback Encoding
Feedback Encoding
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Message
Message
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Media
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Media
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Response Decoding
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Response Decoding
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Receiver
Receiver
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Copyright 1999 Prentice Hall
14-4
Steps in Developing Effective 14-4
Steps in Developing Effective
Communication
Communication
Step 1. Identifying the Target Audience
Step 1. Identifying the Target Audience
Step 2. Determining the Communication Objectives
Step 2. Determining the Communication Objectives
Buyer Readiness Stages
Buyer Readiness Stages
Awareness
Knowledge
Liking
Preference
Conviction
Copyright 1999 Prentice Hall Purchase
Purchase
14-5
Steps in Developing Effective 14-5
Steps in Developing Effective
Communication
Communication
Step 3. Designing a Message
Step 3. Designing a Message
Message Content
Rational Appeals
Emotional Appeals Message Structure
Moral Appeals Draw Conclusions
Argument Type Message Format
Argument Order Headline, Copy, Color,
Words, & Sounds,
Body Language
Attention Interest Desire Action
Attention Interest Desire Action
Copyright 1999 Prentice Hall
14-6
Steps in Developing Effective 14-6
Steps in Developing Effective
Communication
Communication
Step 4. Choosing Media
Step 4. Choosing Media
Personal Communication
Channels
Nonpersonal Communication
Channels
Step 5. Selecting the Message Source
Step 5. Selecting the Message Source
Step 6. Collecting Feedback
Step 6. Collecting Feedback
Copyright 1999 Prentice Hall
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