Factors that affect 
                      communication
                                                                    2
                           1.02 Understand effective communication
                   Factors that affect 
                      communication
                                                                    3
                             1.02 Understand effective communication
                   Factors that affect 
                      communication
                                                                    4
                            1.02 Understand effective communication
                   Factors that affect 
                      communication
                                                                    5
                           1.02 Understand effective communication
             Barriers to Communication
           Sender       Barriers    Message      Barriers   Receiver
                         Feedback Absent or Distorted 
                 Barriers make it difficult to:
                 •  send a  clear message
                 •  understand message being sent
                 •  provide appropriate feedback
                                                                            6
                             1.02 Understand effective communication