347
              LEARNING OBJECTIVE
   1. Describe a comprehensive approach to retaining employees.
   2. Explain why employee engagement is important, and how to 
     foster such engagement.
   3. Discuss what employers and supervisors can do to support 
     employees’ career development needs.
   4. List  and  discuss  the  four  steps  in  effectively  coaching  an 
     employee.
   5. List the main decision employers should address in reaching 
     promotion decisions.
    MANAGING EMPLOYEE TURNOVER AND      348-349
               RETENTION
                            COST OF TURNOVER
                           MANAGING VOLUNTARY 
                               TURNOVER
                          RETENTION STRATEGIES 
                             FOR REDUCING 
                          VOLUNTARY TURNOVER
                1. Describe a comprehensive                   350-351
               approach to retaining employees.
                                           
                                           
                                             Selection,
                                             Selection,
                                           
                                           
                                             Professional growth,
                                             Professional growth,
    • A Comprehensive  Approach            
                                           
                                             Provide career direction,
         to Training Employees               Provide career direction,
                                           
                                           
                                             Meaningful   work    and 
                                             Meaningful   work    and 
                                           ownership of goals,
                                           ownership of goals,
                                           
                                           
                                             Recognition and rewards,
                                             Recognition and rewards,
                                           
                                           
                                             Culture and environment,
                                             Culture and environment,
                                           
                                           
                                             Promote work-life balance,
      Managing Involuntary Turnover          Promote work-life balance,
                                           
                                           
                                             Acknowledge 
                                             Acknowledge 
                                           achievements.
                                           achievements.
         Talent Management and 
          Employee Retention
            Job Withdrawal                  DEALING WITH JOB WITHDRAWAL
                                   352-354
    2. Explain why employee engagement is important, and how 
    2. Explain why employee engagement is important, and how 
           to foster such engagement.
            to foster such engagement.
                      Why Engagement is 
                       Why Engagement is 
                        important
       EMPLOYEE          important
       EMPLOYEE               Actions That Foster 
     ENGGAGEMENT
     ENGGAGEMENT               Engagement
                        Monitoring Employee 
                         Monitoring Employee 
                          Engagement
                           Engagement
                          Careers Terminology
                             Careers Today
    CAREER MANAGEMENT
    CAREER MANAGEMENT
                           Psychological Contract
                         The Employee’s Role in 
                          The Employee’s Role in 
                          Career Management
                           Career Management
                                    355
                              EXERCISE 1
                              EXERCISE 2