Filetype Power Point PPTX | Posted on 27 Aug 2022 | 4 years ago
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digital resources
365x Filetype PPTX File size 0.63 MB Source: www.lionsclubs.org
Session Objectives
• Recognize the communication process
• Identify effective communication skills
• Utilize effective communication skills
• Promote cross-level communication within the
district
Communication:
A two-way process in which participants
exchange thoughts, messages, or
information through speech, signals,
writing, or behavior.
4 Skills for Effective Communication
• Active Listening
• Non-Verbal Communication
• Direct Expression
• Giving/Receiving Feedback
Active Listening
• Pay attention – mentally and physically
• Do not rely on memory
• Defer judgment
• Paraphrase for clarity
• Summarize for understanding
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