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Corporate
Communications
Corporate communications refers to the way
in which businesses and organizations
communicate with internal and external various
audiences. These audiences commonly include:
Customers and potential customers
Employees
Key stakeholders (such as the C-Suite and
investors)
The media and general public
Government agencies and other third-party
regulators
Corporate communications can take many
forms depending on the audience that is
being addressed. Ultimately, an organization’s
communication strategy will typically consist
of written word (internal and external reports,
advertisements, website copy, promotional
materials, email, memos, press releases),
spoken word (meetings, press conferences,
interviews, video), and non-spoken
communication (photographs, illustrations,
infographics, general branding).
Role of Knowledge Managers
understanding the Functions of a
Communications/PR Department
In most organizations, the
communications department is
responsible for overseeing a wide range
of communications activities. One of the
simplest ways of understanding these
different activities is to group them
according to the role that they play
within an organization
Media and Public Relations
This refers to the way in which a company or
organization communicates with the general public,
including the media, by:
Organizing news conferences, product launches, and
interviews, and creating materials (banners, flyers,
etc.) for such events
Writing and distributing press releases to the media to
garner coverage
Monitoring the news for mentions of the organization,
its product, and key employees such as stakeholders
and members of management
Devising a plan to address unfavorable press
coverage or misinformation
Forms of corporate communications
email communications
Brochures
Flyers
Newsletters
Website copy
Social Media strategy
Surveys
News summaries
Interviews
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