PANHA CHIET UNIVERSITY, PUC    Intercultural Communication            Chapter 5: Organizing Messages to Other  Cultures      May, 20014
  PANHA CHIET UNIVERSITY, PUC    Intercultural Communication            Chapter 5: Organizing Messages to Other  Cultures      May, 20014
             1- Review of Communication Model
     • Meaning and Communication Model
            –Basic for most communication models is that an Idea 
                 travels from Sender through Channel to Receiver.
            –When the communications operate within different 
                 cultures, the meanings are likely to be different, too.
  Facilitator: Mr. UON SOKCHEA, MBA, MEd, and PhD Can.    Tel: 070 94 38 39 & 017 56 52 87    Email: uon.sokchea14@gmail.com
  Facilitator: Mr. UON SOKCHEA, MBA, MEd, and PhD Can.    Tel: 070 94 38 39 & 017 56 52 87    Email: uon.sokchea14@gmail.com
  PANHA CHIET UNIVERSITY, PUC    Intercultural Communication            Chapter 5: Organizing Messages to Other  Cultures      May, 20014
  PANHA CHIET UNIVERSITY, PUC    Intercultural Communication            Chapter 5: Organizing Messages to Other  Cultures      May, 20014
          • Communicating with others involves three primary 
               steps:
                 –Thought: First, information exists in the mind of the 
                      sender. This can be a concept, idea, information, or 
                      feelings. 
                 –Encoding: Next, a message is sent to a receiver in 
                      words or other symbols. 
                 –Decoding: Lastly, the receiver translates the words or 
                      symbols into a concept or information that he or she 
                      can understand. 
   Why, how, who, where, and when are the critical factors in 
  understanding communication differences in organizations. 
   • Why: The Purpose and Factors of Communication
           –Business functions require communications.
  Facilitator: Mr. UON SOKCHEA, MBA, MEd, and PhD Can.    Tel: 070 94 38 39 & 017 56 52 87    Email: uon.sokchea14@gmail.com
  Facilitator: Mr. UON SOKCHEA, MBA, MEd, and PhD Can.    Tel: 070 94 38 39 & 017 56 52 87    Email: uon.sokchea14@gmail.com
  PANHA CHIET UNIVERSITY, PUC    Intercultural Communication            Chapter 5: Organizing Messages to Other  Cultures      May, 20014
  PANHA CHIET UNIVERSITY, PUC    Intercultural Communication            Chapter 5: Organizing Messages to Other  Cultures      May, 20014
          – Senders of business messages have the following purposes:  
  •     Instructing                                   •     Selling                                  •     Coaching and mentoring
  •     Directing                                     •     Reprimanding                             •     Thanking
  •     Informing                                     •     Refusing                                 •     Rejoicing with the 
  •     Reporting                                     •     Evaluating                                     receiver
  •     Eliciting information,                        •     Persuading                               •     Warning about possible 
        Opinions,                                     •     Agreeing                                       problems
        authorization                                 •                                              •     Guiding around pitfalls
                                                            Proposing
  •      Generating                                                                                  •     Apologizing
                                                      •     Granting request
        enthusiasm                                                                                   •     Expressing acceptance of 
                                                      •     Transmitting
  •     Resolving conflicts                                                                                apology
                                                      •     Praising
  •     Analyzing situations &                                                                       •     Reconciling
        problems                                      •     Expressing concern 
                                                            or sympathy                              •     Expressing hope
  •     Motivating                                                                                   •
                                                      •     Encouraging                                    Congratulating
  •     Negotiating
  Facilitator: Mr. UON SOKCHEA, MBA, MEd, and PhD Can.    Tel: 070 94 38 39 & 017 56 52 87    Email: uon.sokchea14@gmail.com
  Facilitator: Mr. UON SOKCHEA, MBA, MEd, and PhD Can.    Tel: 070 94 38 39 & 017 56 52 87    Email: uon.sokchea14@gmail.com
  PANHA CHIET UNIVERSITY, PUC    Intercultural Communication            Chapter 5: Organizing Messages to Other  Cultures      May, 20014
  PANHA CHIET UNIVERSITY, PUC    Intercultural Communication            Chapter 5: Organizing Messages to Other  Cultures      May, 20014
     • How involves the way messages are organized and 
          encoded.
     • Who:                       Receivers                          or             senders                       in            Business 
          Communication
           – Who within an organization is the appropriate person to 
                 receive or to send the message?
     • Where: Channels of communication
           – Organizations  can  also  agree  on  the  channels  of 
                 communication, or where it will take place.
           – Channel choices involve the issue of what should be put in 
                 writing or what should be communicated orally.
           – Message Communications can be done by Fax, Telephone, 
                 E-mail, Facebook post, Face-to-face exchange, or etc.
  Facilitator: Mr. UON SOKCHEA, MBA, MEd, and PhD Can.    Tel: 070 94 38 39 & 017 56 52 87    Email: uon.sokchea14@gmail.com
  Facilitator: Mr. UON SOKCHEA, MBA, MEd, and PhD Can.    Tel: 070 94 38 39 & 017 56 52 87    Email: uon.sokchea14@gmail.com
  PANHA CHIET UNIVERSITY, PUC    Intercultural Communication            Chapter 5: Organizing Messages to Other  Cultures      May, 20014
  PANHA CHIET UNIVERSITY, PUC    Intercultural Communication            Chapter 5: Organizing Messages to Other  Cultures      May, 20014
       • When: Time or Timing of Communication
               – When to communicate is more complex than simply 
                    keeping time zones in mind.
               –Cellphone technology has made it possible for 
                    people to reach across continents and time zones to 
                    speak to another one.
               –Knowing when to communicate also means 
                    choosing the right moment for a particular message.
               –When to communicate also involve being “on time”
  Facilitator: Mr. UON SOKCHEA, MBA, MEd, and PhD Can.    Tel: 070 94 38 39 & 017 56 52 87    Email: uon.sokchea14@gmail.com
  Facilitator: Mr. UON SOKCHEA, MBA, MEd, and PhD Can.    Tel: 070 94 38 39 & 017 56 52 87    Email: uon.sokchea14@gmail.com