Text book
    Communication Skills for 
    Healthcare Professional. 
    First Edition. By Laurie Kelly 
    McCorry and Jeff Mason
      Course content 
      ■ Orientation and introduction
      ■
        The process of communication 
      ■ Nonverbal communication 
      ■ Verbal communication 
      ■ Interpersonal skills of health care professional  
      ■ Therapeutic communication 
      ■ Roadblocks to therapeutic communications
      ■ Communicating with your supervisor 
      ■ Cultural sensitivity 
             Chapter Objectives 
        After Completing this Chapter we should 
        be able to:
            – Explain the importance of effective 
              communication.
            – Describe the elements of the 
              communication process.
            – Describe the obstacles to successful 
              communication. 
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                  Why Should We Study 
                Communication Skills??
      1.  To have stronger communication skills .
      2.  To Effectively communicate with patients and other members 
         of the healthcare team. 
      3. To  ensure  clear  and  compassionate  understanding  of 
         patients  in  the  waiting  room,  the  examination  room,  on  the 
         telephone or through email. 
      4.   You  should  also  know  how  to  work  efficiently  and 
         productively as a member of the healthcare team. 
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                  Why Should We Study 
                Communication Skills?? 
        5. To bridge gaps in communication when serving patients from 
           diverse population.
        6. To ensure positive outcomes with patients or colleagues. 
        7. As a future HealthCare Professional (HCP) you have to get the 
           message clearly from one person to another. 
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