Developing Management Skills
        Chapter 7:
        Managing Conflict
    Copyright © 2016 Pearson Education, Inc.           7-1
                  Learning Objectives
               1. Diagnose the focus and source of 
                   conflicts
               2. Utilize appropriate conflict 
                   management strategies
               3. Resolve interpersonal 
                   confrontations through 
                   collaboration
    Copyright © 2016 Pearson Education, Inc.            7-2
      Interpersonal Conflict Management
    • The failure to confront conflict effectively is a 
      leading cause of business failure. 
    • Constructive conflict can spark creativity, 
      energy, and personal improvement
    • Many people intellectually accept the value of 
      conflict but feel uncomfortable when they 
      themselves get involved in it.  
    • conflict is both inevitable and beneficial in 
      effective organizations
                                                        4
                      The Relationship Between 
                         Conflict and Outcomes
                holding constant the nature of the conflict and how well it 
                is resolved, a moderate level of conflict appears to be 
                healthy for most organizations                        7-3
                    Rules of Engagement for 
               effective conflict management
               • Work with more information
               • Focus on the facts
               • Develop multiple alternatives
               • Share agreed-upon goals
               • Inject humor into the decision process
               • Maintain a balanced power structure
               • Resolve issues without forcing consensus
    Copyright © 2016 Pearson Education, Inc.               7-4