448x Filetype PPTX File size 1.09 MB Source: ec.europa.eu
WHAT ARE SOFT SKILLS?
personal attributes that enable someone to
interact effectively and harmoniously with other
people;
a combination of people skills, social skills,
communication skills, character traits, attitudes,
career attributes, social intelligence and
emotional intelligence quotients among others
that enable people to navigate their environment,
work well with others, perform well, and achieve
their goals with complementing hard skills.
TYPES OF
SOFT
SKILLS
COMMUNICATION SKILLS
Verbal Communication
Body Language
Physical Communication
Writing
Storytelling
Visual Communication
Humor
Quick-wittedness
Listening
Presentation Skills
Public Speaking
Interviewing
LEADERSHIP
Team Building
Strategic Planning
Coaching
Mentoring
Delegation
Dispute Resolution
Diplomacy
Giving Feedback
Managing Difficult Conversations
Decision Making
Performance Management
Supervising
Managing
Manager Management
Talent Management
Managing Remote Teams
Managing Virtual Teams
Crisis Management
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