160x Filetype PPT File size 0.61 MB Source: nciph.sph.unc.edu
Goals Discuss the steps involved in the interviewing process. Discuss ways to create a comfortable environment during interviews. Provide examples on probing, clarifying, and other issues involved in the interview process. Before you dial Familiarize yourself with the investigation and the survey Remain enthusiastic and upbeat Introduction Introduce yourself and the organization you represent Follow the survey introduction word for word Project confidence and enthusiasm Speak slowly and enunciate Introduction Provide a time estimate on the duration of the interview Address confidentiality Offer contact information Obtain informed consent Survey questions Ask the same questions in the same manner Remain neutral throughout the interview When necessary, prompt for clarification and probe beyond “I do not know”
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