Outline
  • Socializing
   –Introducing yourself and others
  • Telephoning
   –Making and receiving telephone calls
  • Presenting
   –Visual Information
  • Meetings
   –Giving a report
         Socializing
  • Mahasiswa memahami kegiatan yang 
   dilakukan perusahaan; menjelaskan mengenai 
   perusahaan; membuat surat permintaan 
   resmi; serta memperkenalkan diri dan orang 
   lain.
          Tugas
  • Tujuan Tugas adalah agar mahasiswa dapat 
   menjelaskan Jenis-jenis surat resmi.
      Business Letters (16)
  1. Inquiries
  2. Quotations, Offers
  3. Sales Letters, Changes in Business
  4. Counter-proposals, Concessions
  5. Orders, Order Acknowledgements
  6. Dispatch, Packing, Transport
  7. Payment and Reminders
  8. Complaints, Handling Complaints
         Business Letters
  • Inquiries
   –Sent when a businessman wants some 
    information
  • Quotations, Offers
   –Reply to an inquiry, sent without preceding inquiry
  • Sales Letters, Changes in Business
   –Direct advertising, announcements or important 
    changes
  • Counter-proposals, Concessions
   –For obtaining better prices, terms or a shorter 
    time for delivery
   –The result of the negotiations