Transportation Management Center
              Transportation Management Center
           Business Planning and Plans Handbook
            Business Planning and Plans Handbook
                                Developed for
                           TMC Pooled Fund Study
                        Federal Highway Administration
                                     By
                            Booz Allen Hamilton Inc.
                                    and
                        Kimley­Horn and Associates, Inc.
                                 December, 2005
                                                       Form DOT F 1700.7 (8­72)
                1. Report No.         2. Government     3. Recipient's Catalog No.
                                      Accession No.
                4. Title and Subtitle                   5. Report Date  December 2005
                Transportation Management Center        6. Performing Organization Code:
                Business Planning
                7. Author(s)                            8. Performing Organization Report No.
                Booz Allen Hamilton
                Kimley­Horn Associates
                9. Performing Organization Name and     10. Work Unit No.
                Address
                Office of Transportation Management     11. Contract or Grant No.
                Federal Highway Administration
                Washington DC
                12. Sponsoring Agency Name and          13. Type of Report and Period Covered
                Address                                 Business Planning Handbook
                Pooled Fund Study
                                                        14. Sponsoring Agency Code
                15. Supplementary Notes
                16. Abstract
                This document presents guidelines for research and development publications. It augments the FHWA
                Publications and Printing Handbook. COTRS and contractors are the main audiences.
                17. Key Words                    18. Distribution Statement
                publication, guidelines, HRTS,   No restrictions. This document is available to the public through the
                report, brochure,                National Technical Information Service, Springfield, VA 22161.
                communication, marketing
                19. Security Classif. (of  20. Security 21. No. of Pages        22. Price
                this report)               Classif. (of 114
                Unclassified               this page)
                                           Unclassified
                Form DOT F 1700.7 (8­72) Reproduction of completed page authorized
                                     TMC Business Planning and Plans Handbook                             Table of Contents
                                     Introduction and Overview
                                                               Table of Contents
                                     Chapter 1: Introduction and Overview.............................................................1­1
                                     Chapter 2:Overview of Business Planning for Transportation Management
                                     Centers...........................................................................................................2­1
                                     Chapter 3: TMC Business Planning Process...................................................3­1
                                     Chapter 4: TMC Business Models...................................................................4­1
                                     Chapter 5: Developing the TMC Business Concept ........................................5­1
                                     Chapter 6: TMC Defining the Value Proposition..............................................6­1
                                     Chapter 7: Strategy Sets.................................................................................7­1
                                     Chapter 8: Organization and Management......................................................8­1
                                     Chapter 9: Financial Plan................................................................................9­1
                                     Chapter 10: Using and Managing the TMC Business Plan............................10­1
                                     Chapter 11: INFORM, Long Island, New York – A Regional TMC Operated
                                     through a Contracted Operations Model........................................................11­1
                                     Chapter 12: Mn/DOT’s Regional Transportation Management Center, Roseville,
                                     Minnesota – A Statewide TMC Operated by the Public Sector......................12­1
                                     Chapter 13:City of Tucson, Arizona, Regional Transportation Control Center – A
                                     Multiple Jurisdiction TMC Operated through a Public­Private Partnership.....13­1
                                     Chapter 14: Freeway and Arterial System of Transportation (FAST), Clark
                                     County, Las Vegas, Nevada – A Regional TMC Operated Through a Separate
                                     Public Sector Operating Entity ......................................................................14­1
                                     Chapter 15: California Department of Transportation, District 12, Orange
                                     County, Traffic Management Center – a Regional TMC operated by the Public
                                     Sector...........................................................................................................15­1
                                     ii