The future organisation
    SUMMARY OF CHANGE
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   The future Information Systems operating model will 
   continue to balance delivery of services with local needs.
              Fully Centralised IS                  Alignment of IS to SBUs                        Fully De-Centralised IS
             Global CIO as Broker,                   Global CIO as Advisor                            is in the Business
             Cost Reduction Focus                   Cost Containment Focus                         Speed to Market Focus
       
      y             IS Strategy                   IS Strategy        IS Strategy             IS Strategy
      l  -
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      t    d
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      C  d a         Platforms                    Platforms           Platforms
         e n
      –  g i
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      l  a r
      a  n o
      b  a
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      l  M          Application
      G
                                                  Application
                                                                                                                IS Strategy
       e
       h
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          s
       o  s                               Closest 
       t
          e      Key
       d  n                         Alignment to                                              Platforms          Platforms
       e  i
       v  s
       l  u                            Corporate 
       o  B
       v                 Reporting       Strategy
       e                    Lines
       D                                                                                     Application         Application
                                                                     Application
                   Allocation of                       Accountability for                       “Reinventing the wheel”
                scarce resources,                   shared service delivery,                 Divergent strategic decisions, 
               detached from local                   balancing local needs                            poor control
                      needs                                with Global
       www.britishcouncil.org                                                                                             3
    It will tackle the underlying issues of inadequate control, 
    accountabilities, complexity and non-standard solutions.
           As-Is ITS Characteristics                                             To-Be Global IS Characteristics
      • Limited visibility and understanding of the              • Provide clear accountability for end-to-end service delivery 
        purpose and vision of the teams.                            ‘one throat to choke’
      • Limited ability to collaborate and manage ITS            • Deliver to the business an effective, outcome driven service 
        as an integrated whole to country level.                    with agreed SLAs / OLAs and fully transparent, benchmarked 
                                                                    costs
      • Lack of transparency over what ITS services are 
        delivered where outside of Global                        • Deliver an industry standard IS capability that represents a 
                                                                    step-change over today’s capability
      • Basic Service Management and Delivery 
        capability and best endeavour Supplier                   • Deliver a service that scales against changing business 
        relationship management                                     requirements – a flexible cost and resource base able to quickly 
                                                                    deploy on demand
      • Limited ability to set and define standards and 
                                                                                rd
        policy and rollout globally leading to non-              • Optimise 3  party spending to get more value from strategic 
        standardisation                                             suppliers and reduce the sprawl of contracts
      • Variation where there should be ubiquity and             • Focus British Council resources on higher value activity, 
        utility reducing cost efficiency and distracting            leveraging supplier best practices for commodity style functions
        resources.
                                                                 • Provide more cost effective services through utilising 
      • Lack of trust and understanding on compliance               economies of scale, automation and optimising asset 
        issues.                                                     management, getting the balance between utility and innovation 
                                                                    right
                                                                 • Provide better decision making and prioritisation through 
                                                                    more effective governance and clearer organisation structures
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      It will do this by getting the basics right – improving 
      delivery of Change and Run services…
                                      Business Customers and End-Users
    “Change Services”                                                              “Run Services”
            Drive additional business value              Execute as efficiently as possible
         Target Operating Model
           •  Define and agree the target Information       • Provide day to day delivery and 
              Services in line with the business            support of reliable services for the 
              direction                                                           business
           •  Plan and prioritise new functionality      •  Planning change to those services
              projects based on business value                     •  Fixed, Commodity Cost
           •  Delivery through integrated releases        • Delivery / Operations Team based
           •  Project and Programme based 
                                            3rd Party Suppliers
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                                                                                                                       IT
                                                                                                                         IL
        …through delivering 6 key shared Global IS                                                                          v3
                                                                                                                               / COB
                                                                                                                                     IT
                                                                                                                            A           v
                                                                                                                             lign        5 
        standardised capabilities…                                                                                               ed
                                                       Business Customers and Consumers
      “Change Services”                                                                                      “Run Services”
                                           BUSINESS / CUSTOMER RELATIONSHIP MANAGEMENT
             Understands the business priorities, supports strategic & innovative thinking through clear articulation of Information capabilities, 
                      filters customer demand and  manages expectations on development and delivery of Information Services
          SERVICE                             SERVICE DESIGN                            SERVICE                       INFO SEC, 
          STRATEGY                            & DEVELOPMENT                            DELIVERY                   SECURITY & GOV
                Aligns Information                                                     Delivers reliable              Enables delivery of 
            Architecture components               Develops Information           Information Services to the         commitments to the 
           with the business priorities           services that provide           business while improving        business by ensuring that 
              and ensures that our               sustainable value to the           quality and efficiency          data, information and 
             resources are deployed              business by maximising               through external              knowledge assets and 
               appropriately to fulfil        benefits and minimising one-           comparison and an              critical IS services and 
               approved demand.                off and ongoing delivery risk        unrelenting focus on           platforms are adequately 
                                                                                  continuous improvement                  protected.
                                                   SUPPLIER RELATIONSHIP MANAGEMENT 
                                                  rd
                Builds trusting relationships with 3  party providers that enable seamless working relationships and drives cost effectiveness 
                                                and high performance throughout the contract lifecycle
                                                                 3rd Party Suppliers
        www.britishcouncil.org                                                                                                                6